Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Certification
Timeline
Hi, I’m

Jahuan Clarke

Burlington,VT
Jahuan Clarke

Summary

Dynamic Assistant Store Manager with a proven track record in enhancing customer experience and driving sales through effective team leadership and strategic merchandising. Skilled in problem-solving and POS systems, I foster a collaborative environment that boosts employee performance and customer satisfaction, achieving significant improvements in store operations. I find work is a lot easier when everyone is getting along, being respectful and having fun, so I tend to lead with that energy.

Overview

9
years of professional experience

Work History

Athleta- Gap

Assistant Store Manager
07.2022 - 08.2024

Job overview

  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Champs Sports

Sales Associate
07.2020 - 01.2022

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Collaborated with team members to achieve monthly sales targets.

Jolley Associates

Opening Cashier
11.2020 - 07.2021

Job overview

  • Ensured accurate financial records by consistently balancing cash drawer at the beginning and end of each shift.
  • Fostered strong relationships with regular customers, increasing their satisfaction and likelihood of return visits.
  • Reduced wait times for customers by swiftly opening registers during high-traffic periods.
  • Maximized revenue opportunities by informing customers about relevant promotions or upselling products when appropriate.
  • Streamlined transaction processes for faster checkouts by staying current on store promotions and pricing changes.
  • Prevented loss through vigilant monitoring of suspicious activity and timely reporting to management.
  • Upheld company policies regarding returns, exchanges, and payment methods, maintaining consistency across all transactions.
  • Contributed to a welcoming store environment for both employees and customers through a friendly and professional demeanor.
  • Supported other cashiers during busy periods by stepping in to provide prompt service to waiting customers.
  • Maintained a well-organized and clean workspace, ensuring smooth operations during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Doubletree By Hilton

Server Assistant
05.2015 - 11.2020

Job overview

  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Stocked necessary supplies to maintain smooth restaurant operations and reduce downtime between tasks.
  • Collaborated with kitchen staff to ensure timely delivery of meals, resulting in higher customer satisfaction ratings.
  • Demonstrated strong multitasking abilities by managing multiple tables simultaneously without compromising attention to detail or customer satisfaction.
  • Provided personalized service by remembering regulars'' preferences, enhancing repeat business rates.
  • Promoted upselling techniques among fellow server assistants, leading to increased average check size per table.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Rocky Mountain College of Art & Design
Lakewood, CO

No Degree from Fashion Design
07-2030

University Overview

  • 3.8 GPA
  • Extracurricular Activities: Project Collaborations

Burlington High School
Burlington, VT

High School Diploma
06-2016

University Overview

  • Extracurricular Activities: Football (4 years)
  • Extracurricular Activities: Rugby (3 years)
  • University of Vermont (UVM) Upward Bound Program Member (2014-2016)
  • Awarded "Larry Lineman Award" The Best Senior Lineman (2015)

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Time management
  • Team building and leadership
  • Attention to detail
  • Stock management
  • POS systems
  • Adaptable
  • Following directions

Interests

  • Fashion
  • Acting and Theater
  • Crafting and DIY Projects
  • Voice Acting
  • Cooking
  • I enjoy cooking for friends and family gatherings.
  • Team Sports
  • Passionate about balancing physical health with mental and emotional wellness.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Commercial Actor, Tina Kiniry Management
  • Commercial Actor, New England Models Group
  • Voice Actor/Commercial Actor, Ingrid French Management

Timeline

Assistant Store Manager

Athleta- Gap
07.2022 - 08.2024

Opening Cashier

Jolley Associates
11.2020 - 07.2021

Sales Associate

Champs Sports
07.2020 - 01.2022

Server Assistant

Doubletree By Hilton
05.2015 - 11.2020

Rocky Mountain College of Art & Design

No Degree from Fashion Design

Burlington High School

High School Diploma

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