Jahvis Davis
Lauderhill,FL
Summary
Customer Service Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Food Cashier
IKEA
Sunrise, FL
07.2023 - 09.2024
- Greeted customers and answered questions regarding menu items.
- Provided excellent customer service by ensuring orders were correct and completing transactions quickly.
- Kept track of inventory levels and restocked shelves as needed.
Customer Service Specialist
Publix
Plantation, FL
05.2021 - 04.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
TJ Max
Sunrise, FL
03.2019 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Optical City
Sunrise, FL
11.2017 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted Customers with eyewear selection and fitting.
- Maintained accurate customer records and appointments schedules.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Piper High School
Sunrise, FL06.2019
Skills
- Cash Register Operations
- Customer Service and Assistance
- Good Communication Skills
- Effective Written and Verbal Communication
- Excellent Written and Oral Communication
- Creative Solutions
- Telephone Etiquette
- Proficient in Microsoft Office Suite (including Word, Excel, Powerpoint, Outlook) on both Windows 10 and Mac OS
Timeline
Food Cashier
IKEA
07.2023 - 09.2024
Customer Service Specialist
Publix
05.2021 - 04.2023
Cashier
TJ Max
03.2019 - 01.2021
Customer Service Representative
Optical City
11.2017 - 03.2019
High School Diploma -
Piper High School
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