Jahwahrah Johnson
Detroit
Summary
Results-driven professional with expertise in operations management and quality assurance. Proven track record in implementing process improvements and ensuring safety standards, enhancing client satisfaction across diverse environments.
Overview
2026
2026
years of professional experience
Work History
Cleaning Site Lead
Gentry & Associates Cleaning
Detroit, MI
02.2024 - Current
- Oversaw daily operations to ensure high-quality cleaning standards and client satisfaction.
- Managed scheduling and staffing, optimizing workforce efficiency for multiple client sites.
- Trained and mentored new team members on best practices and safety protocols.
- Implemented process improvements that resulted in streamlined workflows and increased productivity.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Direct Care Worker / Peer Recovery Coach
Abound Rehabilitation Services
Multiple Sites
10.2024 - 01.2026
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Implemented individualized care plans, ensuring tailored support for each client's unique needs.
- Monitored client progress, documenting changes and reporting to healthcare professionals as needed.
- Developed strong relationships with clients, fostering trust and open communication for effective care delivery.
- Trained new staff on best practices in direct care, enhancing team efficiency and service quality.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
Construction Worker
B. Edwards Construction and Preservations
Detroit, MI
03.2020 - 02.2024
- Operated heavy machinery to complete excavation and site preparation tasks efficiently.
- Assisted in framing, plumbing, and drywall installation to support project timelines.
- Collaborated with team members to ensure adherence to safety standards and protocols.
- Conducted quality checks on materials and workmanship to maintain project integrity.
- Led daily site meetings to discuss progress, address issues, and plan upcoming tasks.
Material Handler /Stand-Up Forklift Operator
CEVA Logistics Inc.
12.2018 - 10.2019
- Operated pallet jacks and forklifts to efficiently transport materials within warehouse.
- Monitored inventory levels, ensuring accurate stock counts and timely replenishment.
- Collaborated with team members to optimize workflow and enhance productivity.
- Conducted quality inspections to ensure compliance with safety standards and company policies.
- Maintained clean and organized work environment, adhering to safety regulations consistently.
- Implemented process improvements that reduced material handling time by streamlining operations.
Sorter /Production Material Handler
UPS
2015 - 11.2015
- Sorted packages efficiently to ensure timely processing and delivery.
- Operated scanning equipment to track package movement and maintain inventory accuracy.
- Collaborated with team members to optimize sorting processes and workflows.
- Adhered to safety protocols while handling materials in a fast-paced environment.
- Used hand-held scanners to sort items into specific categories.
Education
Network And System Administration
ITT
Dearborn, MI09-2016
High School Diploma -
Central High School
Detroit, MI05-1981
Skills
- Operations management
- Mentoring and coaching
- Quality assurance
- Safety awareness
- Team supervision
- Shipping and receiving
- Order picking
- Loading and unloading
- Mental health awareness
- Motivational interviewing
- Substance abuse
- Peer support
- Patient care
- Medication administration
- First Aid/CPR
Timeline
Direct Care Worker / Peer Recovery Coach
Abound Rehabilitation Services
10.2024 - 01.2026
Cleaning Site Lead
Gentry & Associates Cleaning
02.2024 - Current
Construction Worker
B. Edwards Construction and Preservations
03.2020 - 02.2024
Material Handler /Stand-Up Forklift Operator
CEVA Logistics Inc.
12.2018 - 10.2019
Sorter /Production Material Handler
UPS
2015 - 11.2015
Network And System Administration
ITT
High School Diploma -
Central High School