Jahyra Armstead
Philadelphia,PA
Summary
Qualified Psychiatric Technician providing several years of experience in delivering treatment for mental health and substance abuse conditions. Genuine in offering quality patient care by fostering relationships, counseling, and building communication to treat various types of patients and collaborate with family members. Expert in maintaining upbeat attitude and achieving peak performance. Responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life. Dedicated Patient Care Technician with proven history of checking and documenting vital signs, supporting ADLs and following care plans. Strong collaborator contributes to team goals with skillful prioritization. Delivers superior patient support through strong customer service skills and exceptional phone presence. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Behavioral health professional with significant experience in supporting and guiding patients through treatment plans. Strong focus on team collaboration and achieving consistent results. Skilled in patient assessment, crisis intervention, and therapeutic support. Reliable, adaptable, and committed to providing compassionate care.
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
EvolutionsAba
West Chest, Pennsylvania
02.2026 - Current
- Counseled patients on emotional, personal care, and behavioral issues.
- Protected staff and patients by reporting unusual behaviors or ailments to staff.
- Cared for patients with mental illnesses, developmental disabilities and emotional disturbance.
- Documented temperatures, blood pressure, and symptoms.
- Restrained violent and suicidal patients with verbal and physical strategies.
- Supported patients emotionally with positive communication and interactions.
- Helped medical and mental health team members treat and rehabilitate patients.
- Collaborated with interdisciplinary teams to enhance patient care and communication strategies.
- Monitored client progress, ensuring adherence to therapeutic goals and interventions.
- Developed and facilitated group therapy sessions, promoting social skills and emotional regulation.
- Advocated for client needs within the organization, fostering a supportive environment for recovery.
- Conducted regular assessments to evaluate client behaviors and adjust treatment plans accordingly.
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
- Implemented behavior management strategies consistently across all settings, promoting generalization of learned skills outside therapy sessions.
- Conducted client rounds to check on residents.
- Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
Mental Health Technician
Friends Hospital
Philadelphia, PA, USA
11.2023 - Current
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Participated in professional development workshops to stay current with mental health practices.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Provided excellent service to patients through personable communication.
- Developed basic strategies to promote patient safety, wellness and independence.
- Monitored patient behavior and provided support to enhance mental well-being.
- Collaborated with healthcare professionals to ensure comprehensive patient care.
- Conducted regular assessments of patient progress, identifying areas for improvement.
- Enhanced safety protocols within the facility, ensuring compliance with regulations.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Caregiver
Excel Home Care
Philadelphia, PA
09.2018 - Current
- Provided compassionate care and support to clients, enhancing their daily living activities.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Developed personalized care plans in collaboration with healthcare professionals for optimal client outcomes.
- Monitored client health conditions, reporting changes to medical staff promptly and accurately.
- Coordinated transportation for clients to medical appointments, ensuring timely arrivals and safe travel experiences.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Medication Technician
Cathedral village
Philadelphia, PA
04.2022 - 12.2022
- Responded promptly to emergency situations requiring immediate medical attention or intervention.
- Ensured accurate communication of allergy information between healthcare team members when administering medications.
- Conducted routine checks of medication storage areas for expired drugs, ensuring compliance with safety regulations.
- Communicated with pharmacies to re-order medications for patients.
- Monitored patient compliance with medication regimens, providing support and interventions as needed.
Patient Care Technician
Jennersville Hospital
West Grove, Pennsylvania, USA
10.2018 - 11.2021
- Explained treatment procedures to patients and their families.
- Ensured that all medical equipment was properly maintained and sterilized.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Provided direct patient care and assistance to healthcare team members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Kept instruments and equipment clean and sanitized.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Education
High School Diploma - undefined
Martin Luther King High School
Philadelphia, PA08.2018
Skills
- Patient monitoring
- Communication skills
- Team collaboration
- Client satisfaction
- Behavior observation
- Reinforcement procedures
- Behavior assessment
- Health care compliance
- Emotional support
- Personal care aide (PCA)
- Emotional regulation techniques
- Parent and caregiver training
- Activity planning
- Time management
- Patient assessments
- Behavioral assessment
- Self-management strategies
- Self-awareness
- Professional boundaries
- Documentation skills
- Mental health support
Certification
- BLS Certification
- CPR Certification
- 40hr RBT Certification
Timeline
Behavior Health Technician
EvolutionsAba
02.2026 - Current
Mental Health Technician
Friends Hospital
11.2023 - Current
Medication Technician
Cathedral village
04.2022 - 12.2022
Patient Care Technician
Jennersville Hospital
10.2018 - 11.2021
Caregiver
Excel Home Care
09.2018 - Current
High School Diploma - undefined
Martin Luther King High School