Shaun Pryce
Fort Lauderdale,FL
Summary
Impound Team Lead experienced in overseeing daily operations and training agents. Enhanced efficiency and productivity through effective customer service, dispatching, and relationship management. Behavior Health Technician specializing in behavior modification techniques and crisis intervention strategies, with a focus on communication and problem-solving to support individual well-being.
Overview
13
13
years of professional experience
Work History
Behavior Health Technician
Silvia brafman Mental Health Center
Fort Lauderdale, Florida
10.2025 - Current
- Implemented individualized treatment plans for patients with diverse mental health needs.
- Assisted in crisis intervention to maintain patient safety and promote emotional stability.
- Delivered crisis intervention services during times of distress or agitation.
- Facilitated group therapy sessions to promote communication and support among patients.
- Educated patients on coping skills and strategies for managing mental health symptoms.
- Monitored patient behavior and provided timely reports to healthcare teams.
- Documented patient progress and maintained accurate intervention records to support treatment plans.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Supported daily living activities, fostering independence and personal growth in patients.
- Identified substance abuse behaviors and recognized signs of intoxication to inform clinical assessments.
- Monitored clients' physical and emotional wellbeing.
- Assessed safety risks in the environment and took appropriate actions when necessary.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Conducted daily rounds to monitor client activities and wellbeing. and tracked client movements.
- Educated clients on important life skills, housekeeping, and food preparation.
- Completed patient reports daily and submitted to management for evaluation.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Performed medication administration and management duties according to established protocols.
- Provided direct care and support to individuals with mental health issues in a residential setting.
- Observed changes in client behavior and reported any concerning trends to supervisor or psychiatrist.
- Arranged and facilitated transportation for clients to medical appointments. for clients attending doctor's appointments or therapy sessions.
Customer service
MDVIP
03.2023 - 08.2024
Impound Team Lead
Nation Safe Drivers
Boca Raton, United States
08.2020 - 03.2023
- Handled customer inquiries and resolved issues, enhancing satisfaction and retention rates.
- Lead impound team operations, overseeing agent performance and streamlining processes to enhance efficiency and client satisfaction in vehicle towing services.
- Manage escalated calls, dispatch cases, and streamline communication between clients, providers, and customers to optimize impound resolution processes.
- Maintain strong relationships with clients and contracted providers, ensuring seamless coordination and support for impounded vehicle resolutions.
- Led cross-functional team to streamline operations, improving efficiency and reducing costs.
- Implemented data-driven strategies to enhance productivity and team output.
- Collaborated with team to streamline processes, improving response times and service quality.
- Utilized CRM software to track interactions, ensuring accurate records and follow-ups.
- Trained new hires on customer service protocols, fostering a supportive team environment.
- Led cross-functional team to streamline operations, resulting in substantial cost savings and improved efficiency.
- Lead and train agents, ensuring adherence to protocols and high performance.
- Monitor daily metrics, achieving client satisfaction and operational goals.
- Coordinate vehicle dispatches, ensuring timely and accurate updates to customers.
- Report process improvements to supervisors, enhancing overall efficiency.
- Train and mentor agents, fostering a culture of excellence and teamwork to enhance overall process effectiveness and customer service quality.
Sales Representative
Infinity Sales Group
Boca Raton, United States
12.2017 - 08.2020
- Developed tailored solutions for customers, resulting in measurable sales growth.
- Consistently met sales quotas while earning customer trust through diverse service approaches.
- Employed cross-selling techniques to enhance sales opportunities and boost customer satisfaction.
- Created tailored solutions for customers, driving sales growth through personalized service.
- Leveraged customer service skills to build rapport, cross-sell products, and meet quotas while earning customer trust through tailored approaches.
- Developed creative sales strategies for TV, internet, tech support, and home security, adapting to diverse customer needs and market trends.
- Analyzed customer preferences and market data to optimize sales techniques, resulting in improved conversion rates and customer satisfaction.
- Reviewed customer preferences and market data to refine sales techniques, increasing conversion rates and satisfaction.
- Fostered strong relationships with team members and clients, sharing best practices and contributing to a positive sales environment.
Lot Attendant/Maintenance
The Las Olas Company
Fort Lauderdale, United States
10.2016 - 12.2017
- Delivered customer service and guidance around Las Olas, enhancing visitor satisfaction.
- Maintained cleanliness and order, contributing to a welcoming environment.
- Maintained cleanliness and order to create a welcoming environment for visitors.
- Assisted in sales and cash handling, ensuring accurate transactions and customer satisfaction.
- Supported event coordination, facilitating smooth operations and positive outcomes.
- Oversaw daily lot operations to ensure efficient customer access and parking., ensuring smooth customer flow. Maintained facilities, handled cash transactions, and supported events. Delivered exceptional service, resolving issues promptly.
Fraud Account Supervisor
Sitel
Pompano Beach, United States
03.2016 - 10.2016
- Investigated unauthorized account usage, collaborating with clients and authorities to resolve disputes efficiently and minimize facility losses.
- Achieved significant reduction in account misuse incidents through diligent investigation and resolution.
- Streamlined fraud investigation processes, significantly reducing resolution time and improving client satisfaction in account security matters.
- Communicated with stakeholders to provide updates and maintain transparency.
- Utilized analytical skills to identify patterns in fraudulent activities, improving investigation processes.
- Investigated unauthorized account usage, collaborating with clients and authorities to resolve disputes and minimize facility losses.
- Streamlined fraud investigation processes, reducing resolution time and enhancing client satisfaction in account security matters.
Grocery stock clerk
Publix
Coconut Creek, United States
04.2013 - 01.2016
- Stocked shelves and ensured product availability, enhancing customer satisfaction and store efficiency.
- Managed inventory, ensuring optimal stock levels. Implemented efficient shelf organization, reducing restocking time. Maintained cleanliness standards, enhancing customer experience.
- Proposed and implemented new shelf arrangement, enhancing product visibility.
- Developed system for tracking frequently requested items, improving stock management and customer satisfaction.
- Managed inventory to maintain optimal stock levels and implemented efficient shelf organization to reduce restocking time while upholding cleanliness standards.
- Streamlined restocking process and promptly resolved inventory discrepancies, contributing to positive customer feedback through attentive service.
- Proposed and implemented new shelf arrangement to enhance product visibility and accessibility for customers.
- Demonstrated commitment to company goals by consistently exceeding performance expectations.
- Mentored new team members on store procedures and customer service best practices.
Education
HVAC EPA608-09 Universal Certification - HVAC
Atlantic Technical College
Pompano Beach, FL 02.2026 - 07.2026
High school -
Coconut Creek high school
Coconut CreekSkills
- Patient Care Documentation
- Patient Supervision
- Patient Monitoring
- Patient Engagement
- Behavioral Monitoring
- Cognitive Behavioral Techniques
- Psychosocial Assessment
- Emergency Response
- Behavioral Documentation
- Sales
- Process Improvement
- Conflict Resolution
- Problem Solving
- Time Management
- Team Leadership
- Training
- Customer Service
- Record Keeping
- Patient Mobility
Timeline
HVAC EPA608-09 Universal Certification - HVAC
Atlantic Technical College
02.2026 - 07.2026
Behavior Health Technician
Silvia brafman Mental Health Center
10.2025 - Current
Customer service
MDVIP
03.2023 - 08.2024
Impound Team Lead
Nation Safe Drivers
08.2020 - 03.2023
Sales Representative
Infinity Sales Group
12.2017 - 08.2020
Lot Attendant/Maintenance
The Las Olas Company
10.2016 - 12.2017
Fraud Account Supervisor
Sitel
03.2016 - 10.2016
Grocery stock clerk
Publix
04.2013 - 01.2016
High school -
Coconut Creek high school