Jahzara Sheffield
Temple Terrace,FL
Summary
Experienced customer service professional with a proven track record of resolving complex issues and delivering exceptional service. Highly motivated individual with strong communication skills and a passion for assisting customers in a fast-paced environment. Detail-oriented and organized customer service representative, dedicated to ensuring customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Call Center Representative
OneTouch Direct
11.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Call Center Representative
Open access
12.2023 - 06.2024
- Provided exceptional service and support to clients in a fast-paced environment as a Client Support Specialist
- Assisted customers with product selection and order processing as a Sales Support Specialist
- Handled customer escalations and ensured timely resolution of issues as a Senior Customer Support Representative
- Maintained a high level of customer satisfaction through effective problem-solving and communication skills as a Customer Service Manager
- Handled inbound and outbound calls efficiently as a Telemarketer for a high-volume sales company
Merchandise ambassador
Busch gardens
03.2023 - 11.2023
- Managed customer orders and inquiries in a fast-paced retail environment
- Assisted customers in finding products and provided recommendations based on their needs
- Developed relationships with vendors to negotiate pricing and secure partnerships
- Managed inventory and restocking processes for a retail store
crew member
McDonald's
12.2021 - 01.2023
- Handled cash transactions accurately and efficiently
- Collaborated with team members to achieve sales goals and provide exceptional service
- Ensured cleanliness and organization of work stations to meet company standards
- Demonstrated excellent communication skills by training new employees
Education
High school diploma -
King high school
Tampa, Florida05.2024
Skills
- Communication
- Empathy
- Active listening
- Patience
- Time management
- Adaptability
- Multitasking
- Customer relationship management
- Excellent communication skills
- Problem-solving skills
- Customer service orientation
Timeline
Call Center Representative
OneTouch Direct
11.2024 - Current
Call Center Representative
Open access
12.2023 - 06.2024
Merchandise ambassador
Busch gardens
03.2023 - 11.2023
crew member
McDonald's
12.2021 - 01.2023
High school diploma -
King high school
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