JAHZEL GRAVES

•Own and manage an independent lash and aesthetics business, overseeing daily operations, client experience, sales, scheduling, marketing, supplies, and finances.

• Generate over $100,000 in annual sales through repeat business, client retention, referrals, social media marketing, and new client acquisition.

• Supervise two employees and manage scheduling, daily responsibilities, client service expectations, and workflow.

• Built a loyal recurring client base by providing consistent service, maintaining strong relationships, and creating a welcoming experience.

• Manage appointments, deposits, payments, cancellations, pricing, business policies, and client records.

• Oversee inventory and purchasing, track business expenses and revenue, and make day-to-day decisions based on business needs.

• Resolve client concerns and scheduling issues professionally while balancing client needs, employee needs, and business priorities.

•Own and manage an independent lash and aesthetics business, overseeing daily operations, client experience, sales, scheduling, marketing, supplies, and finances.

• Generate over $100,000 in annual sales through repeat business, client retention, referrals, social media marketing, and new client acquisition.

• Supervise two employees and manage scheduling, daily responsibilities, client service expectations, and workflow.

• Built a loyal recurring client base by providing consistent service, maintaining strong relationships, and creating a welcoming experience.

• Manage appointments, deposits, payments, cancellations, pricing, business policies, and client records.

• Oversee inventory and purchasing, track business expenses and revenue, and make day-to-day decisions based on business needs.

• Resolve client concerns and scheduling issues professionally while balancing client needs, employee needs, and business priorities.

• Developed and implemented engaging youth programs promoting social skills and personal development.
• Mentored staff in best practices for creating inclusive environments for diverse youth populations.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Led training sessions for volunteers to ensure consistent delivery of high-quality mentorship experiences.
• Managed daily operations, ensuring compliance with safety standards and organizational policies.
• Improved time management skills by coordinating daily schedules and ensuring smooth transitions between activities.