Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

NADIA RUNGI NAMISI

Miami

Summary

Detail-oriented and personable Front Desk & Skincare Specialist with a strong background in client relations, appointment coordination, and wellness services. Licensed Esthetician with deep knowledge of skincare procedures and aesthetics, paired with exceptional communication and administrative skills honed through experience in hospitality and wellness industries. Adept at managing front desk operations, scheduling, and creating a welcoming environment for high-end clientele, especially in aesthetic and plastic surgery practices.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Travel Esthetician

HUMURA
Doral
10.2024 - Current

-Deliver mobile skincare services, enhancing client satisfaction and loyalty.
-Manage logistics and appointments, ensuring seamless client experiences.
-Maintain high hygiene standards in diverse environments.
-Stay informed on beauty trends, offering effective treatments.
-Build strong client relationships, driving repeat business.
-Pioneer mobile skincare solutions by adapting traditional spa services for on-location delivery, enhancing client convenience, and satisfaction.
-Cultivate lasting client relationships through consistent service excellence and customized beauty solutions across multiple
locations.
-Optimize mobile service operations by streamlining appointment scheduling, inventory management, and travel logistics for maximum efficiency.
-Partner with clients to create tailored skincare experiences, incorporating current beauty trends and advanced treatment
techniques.

Personal Cruise Consultant

Norwegian Cruise Line
Miami
09.2020 - 10.2024

-Advise clients on cruise packages, boosting satisfaction and revenue.
-Foster guest relationships, achieving repeat bookings and upsells.
-Enhance wellness services, increasing spa bookings by 25%.
-Analyze preferences for targeted recommendations, boosting revenue.
-Coordinate bookings, ensuring seamless guest experiences.
-Handled complex travel arrangements, coordinated with multiple departments, and maintained meticulous records of client
preferences and bookings.
-Provided exceptional customer service by addressing inquiries, resolving concerns, and ensuring seamless travel experiences for
diverse clientele.
-Analysed market trends and customer feedback to optimise cruise packages, resulting in improved client satisfaction and
booking rates.
-Successfully managed multiple bookings while maintaining high customer satisfaction scores and consistently meeting sales
targets.
-Pioneered personalised travel recommendation system by analysing guest preferences, resulting in substantial upsell
opportunities and enhanced client satisfaction.

Sales Associate

Clean Water American
Miami
08.2019 - 05.2020

-Educated clients on the benefits of soft water, achieving a 30% sales increase.
- Managed accounts and processed orders, providing personalized solutions.
Built strong client relationships, enhancing loyalty and service quality.
- Analyzed client needs to offer tailored solutions, maximizing value.
- Streamlined processes for seamless service and accurate records management.
- Orchestrated comprehensive inventory management and sales documentation, ensuring compliance while maintaining precise transaction records.

Education

Skincare Diploma -

Florida Academy of Medical Aesthetics
Miami, FL
07.2024

Fashion Design -

School of Fashion Design
Boston, MA
01.2017

High School Diploma -

Niles North High School
Skokie, IL
06.2011

Skills

  • Front Desk & Office Management
  • Appointment Scheduling & Multi-Line Phone Systems
  • Customer Service & Client Relations
  • EMR/CRM Software Familiarity
  • Upselling & Cross-Promotions
  • Spa & Skincare Services
  • Time Management & Multitasking

Certification

  • Licensed Esthetician, Florida Academy of Medical Aesthetics
  • Chemical Peel Certification
  • Microdermabrasion Certification

Volunteer Experience

  • The Caring Place, Miami, FL, Assisted with meal distribution and front desk administrative support for community outreach programs., Managed data entry and helped streamline service workflows.
  • MSPCA-Angell, Boston, MA, Provided care and supported administrative efforts in an animal protection shelter., Advocated for humane policies and assisted during lobby days and events.

References

References available upon request.

Timeline

Travel Esthetician

HUMURA
10.2024 - Current

Personal Cruise Consultant

Norwegian Cruise Line
09.2020 - 10.2024

Sales Associate

Clean Water American
08.2019 - 05.2020

Skincare Diploma -

Florida Academy of Medical Aesthetics

Fashion Design -

School of Fashion Design

High School Diploma -

Niles North High School
NADIA RUNGI NAMISI