Jahzyra Santiago-Daniels
Wilbraham,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Support Assistant position.
Committed to making meaningful contributions and advancing organizational goals.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
7
7
years of professional experience
Work History
Personal Sitter
Starvros
01.2024 - Current
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients to facilitate trusting caregiver relationship.
- Employed positive reinforcement methods to encourage good behavior.
- Demonstrated empathy and kindness to display positive character traits.
- Monitor the administration of medication according to instructions while closely observing potential side effects or adverse reactions
- Provided overnight care for client on an as-needed basis, ensuring a secure environment while pt is asleep
- Assisted parents with daily routines, including morning preparations, transportation medical appointments
- Prepared healthy, age-appropriate snacks and meals.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Customer Service Assistant Supervisor
Unforgettable Memories
04.2018 - Current
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Order Packer
I Got Me Personal Safety Essentials
06.2019 - 08.2021
- Prepared special shipments requiring additional care or handling according to specific instructions provided by customers or supervisors.
- Adapted to fluctuating workload demands, adjusting priorities as needed to meet overall team objectives in a fast-paced environment.
- Met or exceeded daily quota targets through focused time management and prioritization of tasks.
- Enhanced work space efficiency by maintaining a clean and organized work area, allowing for easier access to products and supplies.
- Reduced shipping errors through careful attention to customer information, ensuring correct addresses and delivery preferences were used.
Education
Criminal Justice - Criminal Justice
Holyoke Community College
Holyoke, MAHigh School Diploma -
Minnechaug High School
Wilbraham, MA05-2023
Skills
- Patience and empathy
- Reliability and punctuality
- Positive reinforcement
- Meal preparation
- Safety consciousness
- Age-appropriate activities
- Hygiene maintenance
- Following directions
Timeline
Personal Sitter
Starvros
01.2024 - Current
Order Packer
I Got Me Personal Safety Essentials
06.2019 - 08.2021
Customer Service Assistant Supervisor
Unforgettable Memories
04.2018 - Current
Criminal Justice - Criminal Justice
Holyoke Community College
High School Diploma -
Minnechaug High School