Jai Young
Chandler,AZ
Summary
Proven IT Senior Product Owner with a track record of enhancing product functionality and team productivity at DriveTime. Skilled in Business Analysis and fostering stakeholder relationships, I excel in translating customer needs into actionable requirements and spearheading cross-functional collaboration for exceeding project timelines. My approach emphasizes continuous improvement and effective communication, ensuring products meet evolving market demands.
Overview
28
28
years of professional experience
Work History
IT Senior Product Owner
DriveTime
11.2005 - 07.2024
- Boosted team productivity by fostering a collaborative environment and promoting open communication among stakeholders.
- Enhanced product functionality by identifying and prioritizing customer needs and translating them into actionable requirements.
- Spearheaded cross-functional collaboration to address challenges and resolve issues promptly, ensuring project timelines were met and exceeded customer expectations.
- Leveraged market research insights to identify opportunities for product enhancements or new offerings that addressed unmet customer demands.
- Managed stakeholder expectations effectively through regular communication updates on project status, risks, issues, and resolutions.
- Championed customer-centric approaches while balancing business objectives for optimal outcomes in product development efforts.
- Implemented continuous improvement processes throughout the product lifecycle from ideation to post-launch support activities ensuring ongoing relevance in rapidly changing marketspaces.
- Reduced project risks by proactively managing dependencies, constraints, and scope changes throughout the product lifecycle.
- Mentored local personnel on best practices and protocols to maximize productivity.
Business Analyst
JPMorgan Chase
09.1996 - 10.2005
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
Education
General Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Sprint Planning
- Business Analysis
- Software Development Lifecycle
- Requirements Gathering
- Stakeholder Management
- Customer Empathy
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Active Listening
- Decision-Making
- Relationship Building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Professionalism
- Staff Management
- Training and Onboarding
- Continuous Improvement
- Adaptability
- Professional Demeanor
Timeline
IT Senior Product Owner
DriveTime
11.2005 - 07.2024
Business Analyst
JPMorgan Chase
09.1996 - 10.2005
General Studies
Maricopa Community Colleges - Mesa Community College