Jaida Balesteri
Buffalo,NY
Summary
With over 6 years of proven success as a Late State Collections Manager, I bring a wealth of experience to the role of Collections & Loss Mitigation at defiSOLUTIONS. Throughout my career, I have demonstrated a strategic approach to both on-site and remote team management, implementing initiatives that resulted in a 20% improvement in workflow efficiency and a 15% increase in team productivity.
Overview
5
5
years of professional experience
Work History
Late Stage Collections Manager
DefiSOLUTIONS
10.2018 - Current
- Manages team of 16 associates responsible for E-Oscar credit reporting, repossessions, replevin handling, bankruptcy handling, impound handling, remarketing, SCRA protection and benefit handling, and calculating deficiency balances.
- Cultivate positive working relationships with intra and inter-department colleagues and third-party vendors to ensure a collaborative approach to case management.
- Monitor daily workflow, ensuring the achievement of departmental and corporate goals, and provide supervisory support for origination and servicing team members.
- Make staffing decisions, provide clear communication to direct reports, offer feedback, coaching, perform call evaluations, and conduct regular one-on-one performance reviews.
- Analyze data and reports to develop actionable plans, addressing areas of opportunity and ensuring performance and quality standards are met.
- Intervene on requests with difficult customers and approve exceptions within established parameters.
- Oversee Loss Mitigation teams, collaborating with key stakeholders to address consistency and quality issues.
- Work with Compliance and Legal departments to develop and ensure adherence to customer correspondence specifications.
- Participate in maintaining process/operations, including developing and implementing policies, procedures. and automation.
Education
BBA - Accounting And Business Management
SUNY Buffalo State
Buffalo, NYSkills
- Provided targeted coaching and training, leading to a 15% increase in the team's overall performance in the course of a year
- Implemented policies and procedures, contributing to a 11% reduction in operational errors
- Implemented performance metrics resulting in a 25% increase in team productivity over the course of 24 months
- Monitored Key Performance Indicators (KPIs) rigorously to ensure compliance with Service Level Agreements, maintaining a 98% adherence rate
- Developed and implemented automation utilizing data analysis, resulting in a 25% reduction in deficiencies and losses over a 6-month period
- Processed charge-offs and write-downs efficiently at the end of each month, ensuring accurate financial reporting and compliance with regulatory requirements
- Led targeted delinquency reduction initiatives, resulting in a significant 15% decrease in overall portfolio delinquency within a 6-month time frame
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Late Stage Collections Manager
DefiSOLUTIONS
10.2018 - Current
BBA - Accounting And Business Management
SUNY Buffalo State
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