Summary
Overview
Work History
Education
Skills
Timeline
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Jaida Dixon

Erie,PA

Summary

Organized and dependable candidate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Romas Italian Kitchen
05.2024 - Current
  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Assisted in maintaining cleanliness and organization of dining area and kitchen.
  • Collaborated with kitchen staff to facilitate timely food preparation and delivery.
  • Handled cash transactions accurately, ensuring secure payment processes.

Bartender

Knights of St George
04.2024 - Current
  • Prepared and served beverages according to established recipes and customer preferences
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations
  • Assisted in inventory management by tracking stock levels and notifying supervisor of shortages
  • Engaged with customers to provide exceptional service and enhance overall experience

Lead Teacher

Childs Development Center
04.2022 - 05.2024
  • Collaborated with parents and staff to foster a supportive learning environment.
  • Assessed student progress regularly, adapting teaching methods to enhance learning outcomes.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Server/Bartender

Firebirds Wood Fired Grill
04.2020 - 12.2023
  • Adapted quickly to changing customer needs and high-pressure situations during peak hours.
  • Developed menu knowledge to effectively communicate with guests regarding offerings and specials.
  • Supported training of new staff members in service protocols and operational procedures.
  • Implemented suggestions from management to enhance service efficiency and guest satisfaction.

Surgery Scheduler

OBGYN Associates
11.2018 - 03.2022
  • Scheduled surgeries utilizing electronic scheduling systems to optimize physician availability.
  • Coordinated with medical staff to ensure accurate patient information and appointment details.
  • Managed communication between patients and surgery teams to facilitate seamless scheduling processes.
  • Streamlined pre-operative procedures to enhance efficiency and reduce patient wait times.

Customer Service Representative

Highmark Blue Cross Blue Shield
04.2016 - 12.2019
  • Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
  • Streamlined complaint resolution processes, improving response times.
  • Trained new staff on company policies and customer service protocols.
  • Managed high-volume calls while maintaining professionalism and empathy.

Education

No Degree - Liberal Arts And Sciences

Mercyhurst University
Erie, PA

Skills

  • Self-motivated
  • Dependability
  • Punctuality
  • Time management
  • Active listening
  • Conflict resolution
  • Strong work ethic
  • Exceptional customer service
  • Computer proficiency
  • Data entry
  • Customer service
  • Cash Handling

Timeline

Server/Bartender

Romas Italian Kitchen
05.2024 - Current

Bartender

Knights of St George
04.2024 - Current

Lead Teacher

Childs Development Center
04.2022 - 05.2024

Server/Bartender

Firebirds Wood Fired Grill
04.2020 - 12.2023

Surgery Scheduler

OBGYN Associates
11.2018 - 03.2022

Customer Service Representative

Highmark Blue Cross Blue Shield
04.2016 - 12.2019

No Degree - Liberal Arts And Sciences

Mercyhurst University

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Jaida Dixon