Panda Express, Front of House
Yezka Martinez
09.2023 - 03.2024
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Answered telephone to answer questions and handle concerns.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Opened and/or closed specified positions each shift.
- Rotated between multiple positions, such as taking orders in-person, in drive-thru, and online orders.
- Maintained food safety by recording temperatures at specified times.
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
- Handled cash transactions accurately while maintaining proper cash handling procedures.