Jaida White
Memphis,TN
Summary
Well-qualified customer care representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction and business goals.
Overview
8
8
years of professional experience
Work History
Customer care representative
United Healthcare
12.2022 - 02.2026
- Managed high-volume customer inquiries in a professional manner.
- Conducted outbound calls courteously to resolve outstanding matters.
- Navigated multiple software systems proficiently, enhancing task completion speed.
- Demonstrated empathy whilst handling challenging customer issues.
- Handled sensitive information confidentially to protect customer privacy rights.
- Promoted cross-departmental collaboration for improved service delivery.
- Delivered exceptional service with timely responses to queries.
- Prioritised tasks to meet and exceed company objectives and goals.
Customer service representative
Conduit Global
05.2018 - 10.2022
- Adhered strictly to policies and procedures for continued company compliance.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Education
CNA - undefined
Concorde career college
Skills
- Customer experience
- Data verification procedures
- Quality Control
- Data confidentiality
- Creative problem solving
- Excel proficiency
- System implementation
- Microsoft Office
- Problem solver
- Multi-line phone talent
- Professional demeanour
- Written and verbal communication skills
- Basic computer knowledge
- Complaint resolution
- Results oriented
Interests
I enjoy sport, traveling, listening to music and sharing a great meal with friends
Timeline
Customer care representative
United Healthcare
12.2022 - 02.2026
Customer service representative
Conduit Global
05.2018 - 10.2022
CNA - undefined
Concorde career college