Jaidah Walker
Wendell
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
Elections Assistance
Board Of Elections
06.2023 - Current
- Analyzed data from previous elections to identify areas for improvement in future elections.
- Maintained up-to-date knowledge of changes in election laws by monitoring legislative developments at both state and federal levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Structured HR consulting services to support clients during organizational developments and changes.
Customer Service
Vishay Precision Group
07.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently
- Gathered data from appropriate sources to assist in determining customer needs and requirements.
People Development Lead
Siemens
07.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates
- Ran training sessions and recorded the material for later use.
Customer Representative
Walmart
09.2019 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
Some college (No degree) -
Wake Technical Community College - Scott Northern Wake Campus
Raleigh, North CarolinaHigh School -
James Hunt High School
Wilson, North Carolina01.2021
Skills
- Customer Service
- Empathy
- Business Operations
- Customer Satisfaction
- Conflict Resolution
- Communication
- Microsoft Applications
- Technical Support
- Data Analysis
- Data Collection
- Field research
- Customer Relations
- Scheduling
- Administrative Management
- Process Improvements
- Data Management
- Desktops, Laptops, and Mobile Devices
Timeline
Elections Assistance
Board Of Elections
06.2023 - Current
Customer Service
Vishay Precision Group
07.2022 - 07.2023
People Development Lead
Siemens
07.2021 - 07.2022
Customer Representative
Walmart
09.2019 - 07.2021
Some college (No degree) -
Wake Technical Community College - Scott Northern Wake Campus
High School -
James Hunt High School