Jaide Gaines
Colorado Springs,CO
Summary
- self-motivated and dependable while achieving high performance with minimal supervision. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.
- Flexible hard worker ready to learn and contribute to team success.
- Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
- Motivated Service Manager and Mid level Expert in operations and satisfying customers.
- Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Results-driven Waitress with 12 years of service experience supporting daily operations of dining room and kitchen areas. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player.
- Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering 12 years of background providing high-quality service to customers.
- Personable and dedicated Customer Service Representative with extensive experience.
- Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
- Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
- History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
- Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
- Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems.
- Offers vast experience connecting customers with products and services.
- Punctual and responsible individual polished in navigating multiple computer systems and applications. Friendly and efficient customer service representative devoted to maximizing customer satisfaction with exceptional service and support.
- Knowledgeable regarding CSR standards with strong skill in retaining product and service information to provide effective issue resolution.
- Skilled in promoting sales to increase revenue while addressing diverse issues.
- Enthusiastic client services professional with strong background directly interfacing with industry customers.
- Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
15
15
years of professional experience
Work History
Server
Cracker Barrell
Arlington, TX
01.2017 - 01.2025
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained and mentored new servers on company policies and service standards.
- Managed multiple tables efficiently, prioritizing guest needs and satisfaction.
- Implemented menu knowledge to provide tailored recommendations for guests.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Improved table turnover rates by optimizing service flow during peak hours.
- Maintained cleanliness and organization of dining area to enhance ambiance and safety.
Server/ Team Lead
Cheddars Restaurant
Grand Prairie, TX
10.2021 - 07.2024
- Supervised daily operations, ensuring high-quality service delivery and customer satisfaction.
- Trained and mentored new servers, fostering a collaborative team environment.
- Streamlined workflow processes, enhancing efficiency during peak service hours.
- Managed staff schedules, optimizing coverage to meet customer demand effectively.
- Coordinated with kitchen staff to ensure timely food preparation and service delivery.
- Implemented training programs focused on customer service excellence and menu knowledge.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Analyzed guest feedback to identify areas for improvement in service quality and offerings.
- Participated in disaster recovery planning, establishing robust procedures for maintaining business continuity in the event of system failures or catastrophic events.
Warehouse Associate
Amazon
Irving, TX
03.2018 - 05.2024
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Compiled, sorted and filed records of product orders, business transactions and other activities.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Filed requisitions for out of stock items and supplies.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
Service Manager/Waitress
Applebee's Neighborhood Grill & Bar
Irving, , TX, Texas
02.2010 - 09.2017
- Collaborated with customers to discuss service needs and offer available solutions
- Directed team of service professionals focused on FOH and BOH
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service
- Managed restaurant operations, including hiring, coaching and mentoring a team of sales representatives
- Served as mentor to junior team members
- Established a customer-centric focus to build customer loyalty and retention
- Ensured compliance by auditing quality systems to promote optimal efficiency
- Greeted customers and responded to customer inquiries
- Built and maintained loyal, long-term customer relationships through effective account management
- Created an excellent dine in experience to cultivate customer loyalty and retention
- Waitresses, / Present menus to patrons and answer questions about menu items, making recommendations upon request
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Clean tables or counters after patrons have dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Escort customers to their tables
- Garnish and decorate dishes in preparation for serving
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Describe and recommend wines to customers
- Provide guests with information about local areas, including giving directions
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Waitress
Ihop
Irving, TX
03.2012 - 05.2016
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Escort customers to their tables
- Garnish and decorate dishes in preparation for serving
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Describe and recommend wines to customers
- Provide guests with information about local areas, including giving directions
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' identification food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Check patrons ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Education
Certified Nurse Aide
Angels of Care
Colorado Springs, CO03.2025
High School Diploma -
Grand Prairie High School
Grand Prairie, TX01.2008
Skills
Client-focused
Time management skills
Quick learner
Positive learning process
Excellent communication
Excellent with kids
Relationship Building
Conflict Resolution
New Employee Hiring
Inventory Management
Verbal and Written Communication
Goal Setting
Customer Service
Work Planning and Prioritization
Employee Training and Development
Service Quality Management
Workplace Safety
Policy and Procedure Enforcement
Employee Development
Documentation and Reporting
Teamwork and Collaboration
Team Building
Performance Tracking and Evaluation
Onboarding and Orientation
Team Leadership
Cost Control
Revenue Forecasting
Scheduling and Coordinating
Employee Coaching and Motivation
Timeline
Server/ Team Lead
Cheddars Restaurant
10.2021 - 07.2024
Warehouse Associate
Amazon
03.2018 - 05.2024
Server
Cracker Barrell
01.2017 - 01.2025
Waitress
Ihop
03.2012 - 05.2016
Service Manager/Waitress
Applebee's Neighborhood Grill & Bar
02.2010 - 09.2017
High School Diploma -
Grand Prairie High School
Certified Nurse Aide
Angels of Care