Jaiden Ackerman
Nashua,NH
Summary
Dedicated Program Coordinator and Criminal Justice graduate with experience in designing person-centered activities and coordinating events for dementia residents. Expertise in intake assessments, documentation, behavior redirection, and participant transport. Collaborative team player with a solid background in customer service within retail and hospitality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Programming Coordinator
Benchmark Senior Living
Nashua, NH
02.2026 - Current
- Deliver programming across mild, moderate, and advanced dementia; adapt activities and communication strategies accordingly.
- Plan and execute small- and large-scale events (weekly programs to community outings) for groups up to 50 participants; coordinate vendors, transportation, and staffing.
- Managed challenging behaviors with evidence-based redirection and de-escalation techniques; ensured accurate participant record-keeping and safety compliance.
- Led intake assessments and developed individualized activity plans to enhance participant engagement and cognitive stimulation.
Programming Assistant
Benchmark Senior Living
Nashua, NH
07.2025 - Current
- Supported program operations through material preparation, scheduling, record-keeping, and event staffing to ensure smooth execution.
- Assisted in planning and staffing events, communicated with participants and families, and identified process improvements to enhance event effectiveness.
- Planned and implemented recreational programs tailored to diverse interests, fostering engagement and participation.
- Coordinated daily activities to enhance resident engagement and well-being.
Sales Associate
The Fragrance Outlet
Merrimack, NH
06.2023 - Current
- Advised customers and achieved sales targets through consultative selling while managing inventory and maintaining visual merchandising.
- Provided exceptional customer service, enhancing shopping experience and brand loyalty.
- Assisted customers in selecting fragrances based on preferences and needs.
- Implemented promotional strategies that increased foot traffic and enhanced sales performance.
- Collaborated with team members to meet sales targets by fostering effective communication and teamwork.
- Trained new staff on sales techniques, product knowledge, and customer engagement strategies.
- Analyzed customer feedback to improve service delivery and product offerings.
Substitute Teacher
Nashua School District
Nashua, NH
12.2021 - Current
- Implement lesson plans, manage inclusive classrooms, and support students’ social-emotional needs.
- Fostered positive learning environments to enhance student engagement and participation.
- Implemented classroom management strategies to maintain order and support educational goals.
- Adapted lesson plans to meet diverse student needs and learning styles effectively.
- Collaborated with teachers to develop instructional materials that align with curriculum standards.
Tutor
University of Massachusetts Lowell
Lowell, MA
01.2024 - 05.2025
- Tutored students in criminal justice and psychology, creating study guides and exam strategies to enhance comprehension.
- Developed individualized learning plans to enhance student understanding and performance in core subjects.
- Collaborated with students to address homework challenges, identify skill gaps, and develop targeted strategies for improvement.
- Utilized various instructional technologies to deliver engaging and effective tutoring sessions.
- Monitored student progress through assessments, providing feedback for continuous improvement.
- Collaborated with faculty to align tutoring approaches with curriculum standards and learning objectives.
- Mentored junior tutors, sharing best practices and resources for effective student support.
Front Desk Receptionist
University of Massachusetts Lowell
Lowell, MA
09.2021 - 05.2025
- Welcomed guests at front desk, fostering a friendly atmosphere while efficiently managing check-in process.
- Greeted visitors, managed appointment scheduling and confidential records, and operated multi-line phone systems to enhance communication.
- Scheduled and confirmed appointments for clients, optimizing time management and resource allocation.
- Coordinated scheduling for meeting rooms, optimizing space utilization and enhancing visitor experience.
- Provided information on university programs and services, assisting prospective students and parents with inquiries.
Waitstaff
Thirsty Moose Taphouse
Merrimack, NH
07.2022 - 09.2022
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritized tasks to streamline workflow during peak hours, ensuring timely service and customer satisfaction.
- Delivered high-volume table service, coordinated with kitchen/bar staff, processed POS transactions, and maintained food safety standards to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality control standards, contributing to overall guest satisfaction.
- Trained new wait staff on menu items, service protocols, and point-of-sale system usage for seamless operations.
Server
Rhum Bar
Nashua, NH
05.2020 - 07.2021
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
- Managed order accuracy, coordinating with kitchen staff to streamline service delivery and minimize wait times.
- Implemented process improvements for table turnover, optimizing seating arrangements during peak hours to increase efficiency.
- Trained new servers on menu items, service standards, and effective communication techniques to enhance team performance.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts Lowell
Lowell, MA05-2025
Skills
- Program development
- Event management
- Event coordination
- Dementia care (all levels)
- Adapted activities for residents with mild to advanced cognitive impairment
- Behavior de-escalation
- Client intake & documentation
- DOT participant transport
- DOT-cleared to transport participants; strong collaboration with families and care teams
- Microsoft Office basics
- First Aid / CPR / AED
- Customer service
Certification
- DOT Physical Certification (Passenger endorsement) — Jun 2025 to Jun 2027
- Lifeguarding / First Aid / CPR / AED
- Food Handler Certification
- Substitute Teaching Certification
- Driver’s License
Headline
- Program Coordinator | Dementia & Aging Services
- Event Coordination
- Behavior De-escalation
- Criminal Justice B.S.
Timeline
Programming Coordinator
Benchmark Senior Living
02.2026 - Current
Programming Assistant
Benchmark Senior Living
07.2025 - Current
Tutor
University of Massachusetts Lowell
01.2024 - 05.2025
Sales Associate
The Fragrance Outlet
06.2023 - Current
Waitstaff
Thirsty Moose Taphouse
07.2022 - 09.2022
Substitute Teacher
Nashua School District
12.2021 - Current
Front Desk Receptionist
University of Massachusetts Lowell
09.2021 - 05.2025
Server
Rhum Bar
05.2020 - 07.2021
Bachelor of Science - Criminal Justice
University of Massachusetts Lowell