Jaiden Hughes
Oxford,AL
Summary
Over four years of hands-on experience in customer service within a fast-paced retail environment. Skilled in delivering exceptional support to diverse customer populations and maintaining performance standards during peak seasons. Proven ability to balance high-volume traffic, multitask efficiently, and uphold brand and operational excellence under pressure.
Overview
4
4
years of professional experience
Work History
Sales Team Leader
American Eagle Outfitters
06.2025 - Current
- Provide personalized assistance to over 100 customers daily, ensuring product selections align with individual preferences and needs.
- Uphold 5S standards by maintaining fully stocked, properly sized, clearly signed, and visually appealing displays.
- Apply the company’s selling model to recognize customer archetypes, tailoring product recommendations to drive sales and enhance brand loyalty.
- Analyze KPI reporting data to identify performance trends and inform strategic zoning decisions, optimizing team productivity and growth opportunities for leaders on duty.
- Monitored associate-level KPIs to evaluate performance, implemented targeted coaching strategies, and created incentive programs that improved engagement and productivity.
Merchandise Leader
American Eagle Outfitters
03.2023 - 06.2025
- Leverage RFID and Fill the Floor applications to track product movement and develop efficient fill-in schedules.
- Execute floorset transitions by constructing walls, tables, visual displays, and marketing materials within defined timeframes.
- Analyze merchandise reports to plan visual adjustments that align with inventory levels and consumer demand.
Brand Ambassador
American Eagle Outfitters
10.2021 - 10.2023
Senior Brand Ambassador
American Eagle Outfitters
10.2023 - 03.2023
Education
Bachelor of Science - Criminal Justice
University of Alabama at Birmingham
Birmingham, Alabama12.2026
Skills
- Sales and product knowledge
- Customer relationship management
- Brand representation and loyalty building
- Adaptable communication
- Performance tracking and associate coaching
- Staff training and mentorship
- Recognition and incentive program design
- Zoning and task delegation
- Conflict resolution and motivation
- 5S and visual merchandising standards
- Floorset execution and space planning
- Inventory and stockroom management
- RFID and retail technology utilization
- Data-driven decision making
Timeline
Sales Team Leader
American Eagle Outfitters
06.2025 - Current
Senior Brand Ambassador
American Eagle Outfitters
10.2023 - 03.2023
Merchandise Leader
American Eagle Outfitters
03.2023 - 06.2025
Brand Ambassador
American Eagle Outfitters
10.2021 - 10.2023
Bachelor of Science - Criminal Justice
University of Alabama at Birmingham