Jaiden Jones
Westbury
Summary
Hello, My name is Jaiden Jones. I am currently a student at Suny Old Westbury for Management Information Systems (MIS) and while I'm focusing on getting my bachelor's degree I have worked at two jobs that taught me that hospitality is the most important thing to creating positive first impressions to other people and to create guest memories. Although my background is in retail, I gained strong hospitality-related experience through daily guest interactions in fast paced environments. I would usually assist guests with questions and concerns they might have, maintained a welcoming atmosphere, and worked closely with team members to provide excellent service. My retail experience helped me develop communication, multitasking, and problem-solving skills that are essential in hospitality roles. I am comfortable with working under pressure, staying organized and efficient with my work, and ensuring guests have a positive experience in the environment.
Overview
3
3
years of professional experience
Work History
Fulfillment Expert
Target
07.2024 - Current
- Assisted in processing online orders, ensuring timely and accurate shipping to customers.
- Fulfill guests online orders within a set amount of time that would range from 30 minutes to an hour
- Operated inventory management systems to track stock levels and optimize order fulfillment.
- Ensured accuracy of items by scanning each product with Zebra devices during processing.
- Ensure all picked items are safe to use and or not damaged or tampered with.
- Packed orders carefully to present items neatly for guest pickup.
- Checked expiration dates on food items to ensure freshness and quality for guests.
- Collaborated with team members to ensure efficient product restocking and organization on sales floor.
- Answer any question a guest might have about their order.
- Communicated with leadership about items that could not be located to assist guests.
Online Personal Shopper
Walmart
11.2023 - 04.2024
- Curated personalized shopping experiences based on customer preferences and feedback.
- Managed product selections and orders on Walmart's online platform, ensuring alignment with customer preferences.
- Streamlined order processing to enhance fulfillment accuracy and reduce errors.
- Located, prepared, and packaged merchandise for customer orders in a timely manner. using handheld devices while meeting time restrictions and accuracy goals.
- Deliver completed orders to curbside pickup parking spots, verify customer details, and load products into their vehicles.
- Provided product substitutions for out-of-stock items through consultations with customers via app or in-person.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintain quality and freshness, manage exceptions, and restock or stage backroom products to keep the department organized.
Education
High School Diploma -
Westbury High School
Old Westbury, NY06-2024
Bachelor of Science - Management Information Systems
Suny Old Westbury
Old Westbury, NY05-2028
Skills
- Order fulfillment
- Inventory management
- Detail orientation
- Time management
- Customer communication
- Team collaboration
- Customer relationship management
- Problem solving
- Hospitality
- Team collaboration
Interests
- Watching Movies and TV Shows
- Gym Workouts
- Enjoy hobbies that combine physical activity with outdoor exploration.
- Running
Timeline
Fulfillment Expert
Target
07.2024 - Current
Online Personal Shopper
Walmart
11.2023 - 04.2024
High School Diploma -
Westbury High School
Bachelor of Science - Management Information Systems
Suny Old Westbury