Jaiden Martinez
Queens,NY
Summary
Dedicated to customer satisfaction with experience in fast-paced hospitality environments. Skilled in food safety compliance, inventory management, and enhancing service efficiency. Committed to contributing to team success and ensuring guest satisfaction. Highly productive and diligent with excellent conflict management and problem-solving abilities. .
Overview
2
2
years of professional experience
Work History
Barback
Russo's On The Bay
Howard Beach, New York
07.2025 - 08.2026
- Maintained cleanliness and organization of bar areas during busy service hours.
- Assisted bartenders in drink preparation and ingredient sourcing to ensure timely service.
- Monitored inventory levels and communicated needs to management, preventing shortages during peak hours.
- Monitored inventory levels to support efficient bar operations and reduce shortages.
- Stocked supplies, ensuring timely replenishment of glassware and garnishes.
- Supported special events by setting up and breaking down bar stations as required.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Learned various mixed cocktail recipes by watching experienced bartenders to learn recipes for different mixed cocktails.
- Worked with team members to enhance customer service and streamline workflow during busy shifts.
Food Runner
Russo's On The Bay
Howard Beach, New York
06.2025 - 08.2026
- Ensured that all orders were correct before leaving the kitchen area.
- Organized food orders and ensured accuracy of items served to customers.
- Collaborated with kitchen staff to streamline food preparation and ensure prompt delivery.
- Communicated effectively with team members to coordinate service flow.
- Adhered to health and safety regulations while handling food items.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Supported servers in addressing customer needs to enhance overall satisfaction.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Conducted training sessions for new employees to reinforce understanding of restaurant protocols.
Catering Server
Russo's On The Bay
Howard Beach, New York
12.2024 - 08.2026
- Served food and beverages to guests, following presentation standards.
- Assisted with menu selections, providing recommendations to guests.
- Maintained knowledge of menu items for guest inquiries and special requests.
- Cleared tables and reset dining areas promptly after guest departure.
- Communicated effectively with team members to enhance service efficiency.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Set up tables with appropriate linens and silverware prior to each event.
- Answered guest questions and ensured a welcoming atmosphere upon arrival.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Assisted guests with special dietary needs, ensuring their requirements were met with care.
Catering Assistant
Russo's On The Bay
Howard Beach, New York
12.2024 - 08.2026
- Set up and broke down event spaces for catering services, ensuring readiness for seamless service.
- Prepared food items according to menu specifications and safety standards.
- Served dishes to guests while ensuring a pleasant dining experience.
- Addressed guest inquiries and concerns to enhance overall customer satisfaction.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Delivered high standards of customer service during high-volume shifts in fast-paced environments.
- Trained new catering assistants in proper procedures and customer service standards.
- Inspected incoming shipments for freshness or damage before accepting them into the facility.
Education
High School Diploma -
Forest Hills High School
Forest Hills, NY08-2026
Skills
- Stock management
- Food safety compliance
- Drink preparation aid
- Event setup assistance
- Time management
- Task management
- Problem resolution
- Team collaboration
- Customer service
- Strong work ethic
Timeline
Barback
Russo's On The Bay
07.2025 - 08.2026
Food Runner
Russo's On The Bay
06.2025 - 08.2026
Catering Server
Russo's On The Bay
12.2024 - 08.2026
Catering Assistant
Russo's On The Bay
12.2024 - 08.2026
High School Diploma -
Forest Hills High School