Jaiden Palmore-Lett
Cincinnati,OH
Summary
Experienced in outdoor maintenance and customer service, I have a background in groundskeeping and building upkeep, grass cutting and cleaning duties. At Tide Dry Cleaners, I refined my customer interaction skills while checking in clothes, categorizing them by color, brand, and garment type, and consistently providing top-notch customer service. Motivated by a deep interest in technology, I am now eager to transition into an IT role where I can leverage my skills in problem-solving and customer interaction to contribute effectively to innovative projects and drive organizational success.
Overview
3
3
years of professional experience
Work History
Maintenance Crew Member
Golf Manor
Cincinnati, OH
07.2023 - Current
- Maintained inventory of tools and supplies used for repairs and maintenance projects.
- Provided support to other crew members during large-scale maintenance tasks.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Collaborated with team members to assess equipment performance needs.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Implemented troubleshooting techniques to resolve issue.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
Worker
Tide Dry Cleaners
Westchester, OH
08.2021 - 11.2022
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Developed positive customer relationships through friendly greeting and excellent service.
- Collaborated with team members to achieve project milestones within set deadlines.
- Trained new team members using approved training materials and information.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Determined consumer needs to provide products and services appealing to larger market.
Education
Bachelor of Science - Cyber Security
University of Cincinnati
Cincinnati, OH05-2028
High School Diploma -
Lakota East High School
Liberty Township, OH05-2022
Skills
- groundskeeping knowledge
- Customer Service
- Painting
- Mechanical Troubleshooting
- Equipment Maintenance
- Issue Troubleshooting
- Troubleshooting and diagnosis
- Organization and Multitasking
Timeline
Maintenance Crew Member
Golf Manor
07.2023 - Current
Worker
Tide Dry Cleaners
08.2021 - 11.2022
Bachelor of Science - Cyber Security
University of Cincinnati
High School Diploma -
Lakota East High School