Jaiden Pollard
Harrisburg,PA
Summary
Sales, customer service, and inventory management are all areas of expertise. Team player who is also a good communicator. Very motivated, dependable, and eager to go above and beyond to please guests.
Overview
6
6
years of professional experience
Work History
Patient Family Concierge/ Secretary
UPMC Pinnacle
4300 Londonderry Rd
12.2023 - Current
- Assisted guests with special needs or requests,
- Organizing files
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Answering and directing all phone calls
- Greet all patients and visitors onto the floor
- Organizing and distributing messages
- To help nurses and pcts with task
- Prep rooms and charts for new patients
- Head nurses helper
- Ensure patients are well hydrated
Guest Service Associate
European Wax Center
Mechanicsburg, PA
12.2021 - 12.2022
- Replenished and stocked merchandise in accordance with store merchandising layouts.
- Help with front-desk tasks like member relations, scheduling and bookings, guest payments, and data
entry. - Welcome and register guest.
- Trained new team members.
- Organize and restock products.
- Ability to pitch/sell products.
- Welcomed guests on arrival, displaying professional and friendly approach.
Teacher's Aide
New Beginnings
Harrisburg, PA
06.2018 - 08.2022
- Took daily attendance and immediately notified the supervisor of any student absences.
- All necessary paperwork for classroom activities, such as meal count sheets and attendance logs, were completed and filed.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Interacted well with other staff.
- Being able to lift around 30-40 pounds.
- Creating entertaining activities.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Education
Susquehanna Twp High School
Harrisburg, PA06.2022
Skills
Telephone etiquette
Hospitality service expertise
Time management
Problem-solving skills
Group and individual instruction
Timeline
Patient Family Concierge/ Secretary
UPMC Pinnacle
12.2023 - Current
Guest Service Associate
European Wax Center
12.2021 - 12.2022
Teacher's Aide
New Beginnings
06.2018 - 08.2022
Susquehanna Twp High School