Jaiden Rodriquez
TUCSON,AZ
Summary
Detail-oriented IT and e-commerce support professional with hands-on experience in technical troubleshooting, customer service, and inventory management. Proven ability to image and configure computers, manage service tickets, and provide remote desktop support. Experienced in working with ERP systems like NetSuite to manage orders and inventory efficiently. Currently pursuing a Bachelor's in Music with a minor in Information Science and Technology, aiming to leverage technical skills and customer service expertise in a fast-paced, technology-driven environment.
Overview
8
8
years of professional experience
Work History
Technical Consultant
University Of Arizona
04.2022 - 07.2023
- Maintained authoritative knowledge through continued education and ongoing training.
- Imaged and configured computers for faculty, staff, and students, ensuring devices were ready for use with necessary software.
- Provided troubleshooting support over phone and remote sessions, resolving technical issues and escalating complex problems to senior technicians.
- Managed tickets through service desk software, maintaining detailed logs and escalating unresolved issues to higher support tiers.
- Performed BIOS and software updates, ensuring systems were up to date and secured against potential vulnerabilities.
- Utilized remote desktop tools to assist users with a wide range of IT-related issues, improving response time for remote troubleshooting.
- Mapped Network Drives to ensure users and medical faculty were able to access all of their data or patient information required to work successfully.
- Managed up to 20-30 Calls a day while ensuring a solution to the users.
Ecommerce
University of Arizona
08.2023 - Current
- Process and fulfill online orders by accurately packing and shipping items to customers, handling up to 60+ orders daily.
- Provide customer service over phone and email, resolving issues related to orders, payments, and product inquiries.
- Operate NetSuite, an ERP system, to track orders, manage inventory, and process shipments efficiently.
- Handle local deliveries and pickups, driving the bookstore golf cart to ensure timely delivery of orders to various locations on campus.
- Assist with inventory management, ensuring accurate stock levels and supporting transfers when needed.
Musician
Self Employed Services
08.2016 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Creating music within ensemble of 13 members while being able to hold the professional sound our clients expect.
- Playing for free at fundraisers to elevate the experience and ultimately give them a better turnout..
Education
Bachelor of Arts -
University of Arizona Fred Fox School of Music
Tucson, AZ12.2025
Skills
- Helpdesk administration
- Technical guidance
- Helpdesk support
- Software Installation
- Imaging Computers to deploy
- Active Directory
- Proficient with Office 365
- Google Expert- Not afraid to look up the answers
Timeline
Ecommerce
University of Arizona
08.2023 - Current
Technical Consultant
University Of Arizona
04.2022 - 07.2023
Musician
Self Employed Services
08.2016 - Current
Bachelor of Arts -
University of Arizona Fred Fox School of Music
Similar Profiles
Autumn ClineAutumn Cline
Emergency Medical Technician Preceptor at University of ArizonaEmergency Medical Technician Preceptor at University of Arizona
Coleen ZubiateColeen Zubiate
Clinical Resource Equity Coordinator at University of ArizonaClinical Resource Equity Coordinator at University of Arizona
Ramya MohankumarRamya Mohankumar
General Surgery Resident, Preliminary at University of ArizonaGeneral Surgery Resident, Preliminary at University of Arizona