Summary
Overview
Work History
Education
Skills
Timeline
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Jaiden Simon

Atlanta,GA

Summary

Performance-oriented Closing Manager with strong track record of success in team leadership, quality control and training. Seeks every opportunity to improve team knowledge and boost results. Manages high-volume work with level-headed style and Customer Service expertise.

Overview

5
5
years of professional experience

Work History

Closing Shift Manager

Starbucks
Atlanta, GA
05.2022 - 06.2023
  • Collaborated with other managers to deliver consistent leadership across teams.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Maintained consistent daily operations by establishing procedures and monitoring team performance.
  • Oversaw team of 6 associates expertly handling customer excellence and customer service.
  • Delegated work to staff, setting priorities and goals.
  • Completed audits & safe counts to ensure deposits and money was handled orderly throughout the duration of business hours

Barista Trainer

Starbucks
Brooklyn, NY
07.2018 - 05.2022
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Greeted guests with pleasant smile and superior customer service.
  • Supported highest standards of conduct and service to support company reputation.
  • Trained new employees on self development and helped them if they were interested in progressing further in the company.
  • Being an excellent statement of Starbucks's mission & values.

Education

High School Diploma -

School For Human Rights
Brooklyn, NY
07.2019

Skills

  • Decision Making
  • Customer Service Management
  • Employee Motivation
  • Originality and Creativity
  • Staff Development
  • Goal Setting
  • Team Leadership

Timeline

Closing Shift Manager

Starbucks
05.2022 - 06.2023

Barista Trainer

Starbucks
07.2018 - 05.2022

High School Diploma -

School For Human Rights

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Jaiden Simon