Jaiden Strange
Franklin,TN
Summary
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician Trainee
Christiansburg Pharmacy
06.2021 - 06.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Assisted with filling of over 800 prescriptions daily.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Completed insurance forms and billed insurance companies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Provided expertise about composition of drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated verification and filling of more than 800 daily prescriptions in high-volume retail pharmacy environment.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Barista
Birdsong Farm
09.2016 - 12.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
No Degree - General Studies
New River Community College
Dublin, VA05.
Skills
- Laboratory Operations
- Customer Identification Checks
- Problem-Solving Skills
- Mathematical Aptitude
- Equipment Cleaning and Maintenance
- Medication and Equipment Invoicing
- Customer Demographics
- Patient Confidentiality
- Verifying Prescriptions
- Workflow Optimization
- Dispensing Medications
- Outstanding Interpersonal Abilities
Timeline
Pharmacy Technician Trainee
Christiansburg Pharmacy
06.2021 - 06.2023
Barista
Birdsong Farm
09.2016 - 12.2022
No Degree - General Studies
New River Community College
Similar Profiles
Raven SnidowRaven Snidow
Pharmacy Front End Supervisor at Christiansburg PharmacyPharmacy Front End Supervisor at Christiansburg Pharmacy
Raven SnidowRaven Snidow
Front end Supervisor at Christiansburg PharmacyFront end Supervisor at Christiansburg Pharmacy
Teanna MatheneyTeanna Matheney
Substance Abuse Counselor I at Christiansburg Comprehensive Treatment CenterSubstance Abuse Counselor I at Christiansburg Comprehensive Treatment Center