Jai'Desiree Ealy
Frankfort,KY
Summary
Driven by a commitment to excellence, I leveraged strong problem-solving and patient care skills at University of Kentucky Hospital to enhance patient satisfaction and streamline healthcare delivery. Expert in vital signs monitoring and compassionate care, I've consistently improved team performance and patient outcomes, embodying a results-oriented approach. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
TDS McDonald's
10.2017 - 07.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Patient Care Technician
University of Kentucky Hospital
02.2020 - 12.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws along with other tests accurately and efficiently for the lab.
- Assisted with wound care.
- Help with personal hygiene along with mobility
Shift Supervisor, Rx
CVS Pharmacy
11.2021 - 04.2023
- Streamlined inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Coordinated with other departments on special promotions or events occurring within the store that required cross-functional collaboration for success.
- Collaborated with pharmacists to ensure proper drug storage, handling, and dispensing procedures were followed consistently.
- Facilitated seamless shift transitions through thorough communication with incoming supervisors and detailed record-keeping practices.
- Trained new employees on company policies, procedures, and systems to quickly integrate them into the team effectively.
- Contributed to sales growth by promoting store products, seasonal items, and loyalty programs to customers during their visits.
- Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
- Certified to give vaccines
- Keyholder
Patient Care Technician/Phlebotomist
Frankfort Regional Medical Center
03.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- work in the lab doing blood draws, drug test, Covid/Flu test etc.
State Registered Nurse Aide
Reliant Healthcare Staffing
01.2024 - Current
- Upheld confidentiality standards in accordance with HIPAA regulations.
- Contributed to the improvement of patient outcomes by assisting with daily living activities, such as bathing, dressing, and mobility support.
- SRNA Agency therefore I work in multiple different settings.
- BLS certified with AHA as well as Red Cross.
Education
High School Diploma -
Franklin County High School
Frankfort, KY05.2019
Skills
- Bathing Assistance
- Vital signs monitoring
- Behavioral support
- Dementia Care
- Urinary Catheter Care
- Toileting support
- Feeding Assistance
- Patient Positioning
- Transfer Techniques
- Ambulation Assistance
- Patient Care
- Basic Life Support
- End of life care
- Mobility Assistance
Certification
- CNA - Certified Nursing Assistant
Timeline
State Registered Nurse Aide
Reliant Healthcare Staffing
01.2024 - Current
Patient Care Technician/Phlebotomist
Frankfort Regional Medical Center
03.2023 - Current
Shift Supervisor, Rx
CVS Pharmacy
11.2021 - 04.2023
Patient Care Technician
University of Kentucky Hospital
02.2020 - 12.2021
Shift Manager
TDS McDonald's
10.2017 - 07.2021
High School Diploma -
Franklin County High School