Jaidon Johnson
Duluth,,Minnesota
Summary
Dedicated student with a proven track record in customer service and operational efficiency, notably at AMSOIL. Excelled in de-escalation techniques and staff training, enhancing customer satisfaction. My knowledge of the transportation and logistics industry started during my customer service work, and has grown through the courses I am currently taking. I am looking forward to furthering my experience with an internship during the summer of 2025.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Corktown Eatery and Bar
06.2024 - Current
- Communicated with kitchen staff to enable accurate food preparation.
- Provide a customer-first atmosphere.
- Demonstrated knowledge of diverse menu offerings.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Residential House Cleaner
Self Employed
08.2023 - Current
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Organized tasks efficiently, enabling increased productivity.
Customer Service Representative
AMSOIL
11.2021 - 08.2023
- Provided excellent customer care by responding to requests and assisting with product selection
- Conducted training for new representatives on my team.
- Processed purchase orders.
- Assisted customers in navigating company website and placing online orders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Communicated effectively with distribution centers across the nation.
Restaurant Waiter
Westwood Cafe
06.2018 - 08.2020
- Managed multiple tables simultaneously.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Communicated with kitchen staff to enable accurate food preparation.
- Developed strong rapport with regular customers.
Education
Bachelor of Arts - Transportation And Logistics
University of Wisconsin - Superior
Superior, WI12-2025
Associate of Arts -
Lake Superior College
Duluth, MN05-2021
Post Secondary Education -
Ridgewater College
Willmar, MN09-2020
Skills
- Supply Chain Management
- Excel & Microsoft
- Order Processing - JD Edwards
- Staff Training
- Purchase Order Specialist
- De-Escalation Techniques
- Goal Orientated
- Organization and Time Management
Timeline
Restaurant Waiter
Corktown Eatery and Bar
06.2024 - Current
Residential House Cleaner
Self Employed
08.2023 - Current
Customer Service Representative
AMSOIL
11.2021 - 08.2023
Restaurant Waiter
Westwood Cafe
06.2018 - 08.2020
Bachelor of Arts - Transportation And Logistics
University of Wisconsin - Superior
Associate of Arts -
Lake Superior College
Post Secondary Education -
Ridgewater College
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