Jaidyn Mertz
Phoenix,AZ
Summary
Motivated Shift Leader, enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Customer service oriented with multiple years of experience. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
Phoenix, AZ
01.2023 - Current
- Responded promptly to customer inquiries or complaints in a professional manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints in a timely manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Barista Trainer
Starbucks
Phoenix, AZ
09.2022 - 01.2023
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Explained goals and expectations required of trainees.
Barista
Starbucks
Phoenix, AZ
03.2022 - 09.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Bachelor of Arts - History
Arizona State University
Tempe, AZSkills
- Customer-Oriented
- Strong verbal and written communication
- Conflict resolution techniques
- Employee Training
- Staff Motivation
- Sales monitoring
- Continuous Improvement
- Team Leadership
- Shift checklists
- Staff Supervision
- Cash Handling
- Safety processes and procedures
- Positive Attitude
- Strategic Planning
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
01.2023 - Current
Barista Trainer
Starbucks
09.2022 - 01.2023
Barista
Starbucks
03.2022 - 09.2022
Bachelor of Arts - History
Arizona State University