Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaieel Dunwood

Camilla,GA

Summary

Dynamic Customer Solutions Specialist with a proven track record at Conduent, adept at resolving complex technical issues and enhancing user experiences. Skilled in problem-solving and communication, I leverage CRM systems to document interactions and drive service improvements, ensuring customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Customer Solutions Specialist

Conduent
01.2025 - Current
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.

Customer Service Representative

Alorica
05.2024 - 12.2024
  • Assisted customers with order processing and tracking inquiries, ensuring timely updates and accurate information.
  • Resolved product-related issues by effectively communicating solutions and coordinating with relevant departments.
  • Utilized CRM systems to document customer interactions and maintain detailed records of inquiries and resolutions.
  • Collaborated with team members to improve service delivery, sharing best practices and customer feedback.

Customer Service Representative

Cashier
01.2024 - 05.2024
  • Provided clear and concise information to customers regarding company policies, products, and services.
  • Handled customer inquiries via phone and email, maintaining a professional demeanor in all interactions.
  • Facilitated customer feedback collection to identify areas for service improvement and enhance overall satisfaction.
  • Trained new team members on customer service protocols, fostering a collaborative and supportive work environment.

Education

High School Diploma -

Mitchell County Highschool
Camilla Ga
05.2024

Skills

    40 WPM

    Proficiency with windows system

    Excellent communication skills

  • Reporting and documentation
  • Teamwork
  • Customer service
  • Problem-solving

Timeline

Customer Solutions Specialist

Conduent
01.2025 - Current

Customer Service Representative

Alorica
05.2024 - 12.2024

Customer Service Representative

Cashier
01.2024 - 05.2024

High School Diploma -

Mitchell County Highschool
Jaieel Dunwood