Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Locke

Los Angeles,CA

Summary

Over years' experience working with homeless with services. I have obtained the knowledge and skills to assist with de-escalation, providing harm reduction and trauma informed has allowed me to observe the decrease in negative behavior when individuals receive basic needs. I have monitored programs, participation and progress with clarity HMIS and champ system.

Overview

5
5
years of professional experience

Work History

Support Specialist

First To Serve
Los Angeles, Ca
12.2021 - 11.2023
  • As a First To Serve client service specialist I am trained to input Information into the database system.
  • Provided knowledgeable service and support for all customer needs.
  • Advanced at establishing a rapport and building trust with clients as well as community members.
  • Provide mental support to those in need at a moment's notice
  • Collaborate and set up life skills workshops for our clients.
  • Superior De-escalation / Trauma Informed tactics.
  • Narcan Certified
  • Provide client with hygiene item as requested for shower.
  • Provide client with food.
  • Ensure client with safety.
  • Reach out to case manager if appointments are scheduled or if client is in need of their case manager.

Skid Row Security Guard

Global Vision
Los Angeles, Ca
01.2019 - 11.2021
  • Giving community members client access to showers
  • Make hygiene kits available for community members
  • If needed providing narcan
  • Clerical computer data entry creating forms to keep track of number of clients coming into the facility
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Education

09.2024

11.2021

Cesar Chavez HS -

Cesar Chavez HS
Los Angeles, Ca
11.2020

09.2015

Skills

    • Remote Support
    • Support Services
    • Customer Relationship Management
      • Training and coaching
      • Harm Reduction
      • Narcan Certified

Timeline

Support Specialist

First To Serve
12.2021 - 11.2023

Skid Row Security Guard

Global Vision
01.2019 - 11.2021

Cesar Chavez HS -

Cesar Chavez HS

Eric Locke
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