Eric Locke
Los Angeles,CA
Summary
Over years' experience working with homeless with services. I have obtained the knowledge and skills to assist with de-escalation, providing harm reduction and trauma informed has allowed me to observe the decrease in negative behavior when individuals receive basic needs. I have monitored programs, participation and progress with clarity HMIS and champ system.
Overview
5
5
years of professional experience
Work History
Support Specialist
First To Serve
Los Angeles, Ca
12.2021 - 11.2023
- As a First To Serve client service specialist I am trained to input Information into the database system.
- Provided knowledgeable service and support for all customer needs.
- Advanced at establishing a rapport and building trust with clients as well as community members.
- Provide mental support to those in need at a moment's notice
- Collaborate and set up life skills workshops for our clients.
- Superior De-escalation / Trauma Informed tactics.
- Narcan Certified
- Provide client with hygiene item as requested for shower.
- Provide client with food.
- Ensure client with safety.
- Reach out to case manager if appointments are scheduled or if client is in need of their case manager.
Skid Row Security Guard
Global Vision
Los Angeles, Ca
01.2019 - 11.2021
- Giving community members client access to showers
- Make hygiene kits available for community members
- If needed providing narcan
- Clerical computer data entry creating forms to keep track of number of clients coming into the facility
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
09.2024
11.2021
Cesar Chavez HS -
Cesar Chavez HS
Los Angeles, Ca11.2020
09.2015
Skills
- Remote Support
- Support Services
- Customer Relationship Management
- Training and coaching
- Harm Reduction
- Narcan Certified
Timeline
Support Specialist
First To Serve
12.2021 - 11.2023
Skid Row Security Guard
Global Vision
01.2019 - 11.2021
Cesar Chavez HS -
Cesar Chavez HS
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