Open To Work
Jailan Haslem
Douglasville,GA
Summary
Hardworking and motivated professional with several years of experience and record of success in hospitality industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills also a seasoned manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals. Also well versed in multiple cultures and practices due to time spent living and working internationally.
Overview
8
8
years of professional experience
Work History
Director of Internal Affairs/ Floor Manager
Whiskey Blue/Rose & Rye
Atlanta, USA
09.2020 - Current
- Implemented standard operating procedures to streamline daily operations and efficiency.
- Manage sales processes for POS system, ensuring accurate data input and streamlined transactions.
- Developed sales strategies and plans in order to maximize revenue and minimize costs
- Enhanced customer engagement, contributing to a 15% rise in table occupancy.
- Developed engaging social media presence using TikTok and Instagram resulting in increased customer acquisition and brand visibility.
- Optimized performance procedures and training effectiveness by implementing new protocols and developing strategic improvements
- Directed operational strategies for high-volume service in upscale venues.
Professional Athlete - Basketball
International
Canada, France, Turkey, Georgia, Indonesia
12.2019 - 02.2025
- 5 year international professional basketball player
- Demonstrated teamwork by coordinating with fellow athletes during competitions.
- Promoted positive behavior both inside and outside of the arena in order to maintain a good reputation among peers and fans alike.
- Competed as starter and team captain in Canada, France, Georgia, and Turkey, leading by example on and off the court.
- Cultivated strong communication skills through interactions with diverse cultures across Canada, France, Georgia, and Turkey, fostering team cohesion.
- Well versed in the culture and customs of multiple countries.
Sales Associate
Academy Sports & Outdoors
Douglasville, Georgia
07.2020 - 09.2020
- Top performer in the selling of company credit cards and attaching set up services
- Drove growth margins by optimizing sales strategies despite losses
- Maximized client engagement to reach a 74% attach rate for set up services.
- Implemented efficient client communications ensuring successful deal execution and alignment on agreements
- Boosted store credit card sales by 15%
- Engaged with customers to understand their needs and preferences.
- Collaborated with team members to enhance customer service experiences.
Sales Associate
Lowe's Home Improvement
Warner Robins, USA
04.2020 - 07.2020
- Top sales rep in credit card sales two months in a row
- Collaborated with departments to enhance sales of merchandise and services
- Led employee training sessions to elevate team productivity and service quality
- Engaged with customers to understand their needs and preferences.
- Resolved customer inquiries and concerns promptly and professionally.
Executive Team Lead and Operations Specialist
The Commencement Group
Los Angeles, USA
03.2018 - 07.2019
- Led team of 5 sales representatives in merchandise packaging, delivery, and sales across 4 universities in California.
- Managed timekeeping and shift scheduling, distributed stipends, and coordinated transportation of inventory and personnel to ensure smooth operations.
- Trained employees on safety precautions, customer relations, and inventory checks to enhance operational compliance.
- Cross-trained as head of security to oversee inventory and ensure employee safety.
Education
Associate of Science - Exercise Science
Gordon State College
Barnesville, GA12-2019
Bachelors of Science - African Studies, Psychology
University of North Carolina At Charlotte
Charlotte, NC01-2019
Student Athlete - Team Captain -
University of North Carolina at Charlotte Men's Basketball
Charlotte, NC01-2019
Skills
- Microsoft Office Platform
- Powerpoint Presentation
- Customer relationship management
- Social media marketing
- Performance optimization
- Timekeeping and scheduling
- Inventory management
- Data analysis and reporting
- POS system operation
- Team leadership
- Problem solving
- Negotiation skills
- Conflict resolution
- Cultural awareness
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$70000/yr - $110000/yrTimeline
Director of Internal Affairs/ Floor Manager
Whiskey Blue/Rose & Rye
09.2020 - Current
Sales Associate
Academy Sports & Outdoors
07.2020 - 09.2020
Sales Associate
Lowe's Home Improvement
04.2020 - 07.2020
Professional Athlete - Basketball
International
12.2019 - 02.2025
Executive Team Lead and Operations Specialist
The Commencement Group
03.2018 - 07.2019
Associate of Science - Exercise Science
Gordon State College
Bachelors of Science - African Studies, Psychology
University of North Carolina At Charlotte
Student Athlete - Team Captain -
University of North Carolina at Charlotte Men's Basketball