Jailan Saleh

Communicate with overseas agents for inquiries and issue quotations / shipping instructions.

• Communicate with shippers for bookings and documentation as per ISO requirement and get the shipment onboard.

• Work with cross-border trucking for customs clearance concern and transfer cargo

• Assist the operations team in communication with customers and overseas agents.

• Timely updating of schedules.

o Maintain data on customer contact.

o Build and maintain strong relationships with current customers.

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o Supervise to ensure everything goes smoothly to avoid delays

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o Ensure jobs are done in a timely manner as per our clients’ and agents’ requirements

o Minimize potential errors in documentation that might affect the company’s service level

• Verify documents received from client co-ordinators.
• Work with client co-ordinators in case of any query related to documents.
• Prepare job as per the documents
• Verify the document checklist to ensure all documents are received.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Built relationships with customers to encourage repeat business.
• Prospect for new business opportunities
• Discover, assess, and validate client needs
• Design and develop solutions strategies
• Present, demonstrate, and propose offerings
• Close, negotiate, and implement contracts
• Continue to manage, strategize, refer, and conduct regular business reviews of accounts
• Meet or exceed revenue and/or gross profit sales objectives
• Stay up to date regarding changes in technology