Jailene Alarcon
Kansas City,KS
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
JD
Kansas City, MO
11.2022 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Maintained adequate staffing to meet objectives within budget.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Marketing Agent
KC Standards
Kansas City, KS
04.2022 - 09.2022
- Developed and monitored targeted market plans to achieve marketing objectives.
- Placed marketing and advertising displays and materials at stores.
- Generated sales and exposure by providing relevant product information.
- Planned and organized promotional events to expand brand recognition and customers.
- Gathered competitive marketing intelligence to support pricing, coverages and market actions.
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
- Marketed products at promotional events.
Electronic Tester
GoTRG
Rogers, AR
06.2021 - 03.2022
- Repaired malfunctions, reassembled items and performed final tests.
- Completed clean and efficient soldering of components.
- Tracked software bugs and detailed all information regarding findings and resolution techniques in documentation
- Reset and fully whip out data base
Education
High School Diploma -
05.2017
- I got a scholarship in soccer and as well as receiving another one from my high school
Associate of Science -
Skills
- Training and Development
- Problem Resolution
- Goal Setting
- Workforce Management
- Salesforce Management
- Issue and Conflict Resolution
- Customer Service
- Professional and Courteous
- Staff Development
- Performance Tracking and Evaluation
- Project Planning
- Managing Operations and Efficiency
- Teamwork and Collaboration
- Verbal and Written Communication
- Computer Skills
- Brand Management
- Shift Scheduling
- Business Analysis and Reporting
- Time Management
- Calm Under Pressure
- Strategic Planning
- Strategic Marketing
- Product and Service Specification
- Relationship Building
- Marketing and Advertising
- Sales Forecasting
- Detail-Oriented
Certification
Retail Academy Certifications
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager - JD
11.2022 - Current
Marketing Agent - KC Standards
04.2022 - 09.2022
Electronic Tester - GoTRG
06.2021 - 03.2022
Har-Ber High School - High School Diploma,
Neosho County Community College - Associate of Science,