Overview
Work History
Education
Skills
Timeline
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Jailene Cardenas

Elizabeth,NJ

Overview

9
9
years of professional experience

Work History

Jewelry Sales Associate

Kay Jewelers Inc.
Elizabeth, NJ
11.2018 - Current
  • Utilized bilingual skills to help other sales associates close sales with spanish-speaking customers whenever needed.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
  • Developed extensive conflict resolution skills as a result of diffusing tense situations with unhappy customers.
  • Assisted customers with selecting and customizing available items based on individual requirements.
  • Recommended products to customers and remained up-to-date on product knowledge. 
  • Upsold warranties and purchase add-ons which helped the store to reach its sales goal.

Cashier Customer Service

Mario's Famous Pizza
Elizabeth, NJ
02.2017 - Current
  • Ensured continuous provision of service excellence and customer satisfaction.
  • Processed customer transactions, including quotes and returns.
  • Engaged with customers in a sincere and friendly manner.
  • Listened to, understood and clarified guest concerns and issues.
  • Assisted in cashiering procedures during busy hours.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
  • Ensured customer satisfaction by responding quickly to orders and entertainment requests.
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • Resolved guest complaints quickly and efficiently.

Education

Bachelor Of Business Administration - Finance

Montclair State University
Montclair, NJ
2021

Skills

  • Background in sales
  • Cash handling
  • Inventory
  • Store opening and closing
  • Team development
  • Communication skills
  • Point of sale knowledge
  • Fluent in Spanish and English
  • POS systems knowledge

Timeline

Jewelry Sales Associate

Kay Jewelers Inc.
11.2018 - Current

Cashier Customer Service

Mario's Famous Pizza
02.2017 - Current

Bachelor Of Business Administration - Finance

Montclair State University

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Jailene Cardenas