Jailene Cardenas
Elizabeth,NJ
Overview
9
9
years of professional experience
Work History
Jewelry Sales Associate
Kay Jewelers Inc.
Elizabeth, NJ
11.2018 - Current
- Utilized bilingual skills to help other sales associates close sales with spanish-speaking customers whenever needed.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Developed extensive conflict resolution skills as a result of diffusing tense situations with unhappy customers.
- Assisted customers with selecting and customizing available items based on individual requirements.
- Recommended products to customers and remained up-to-date on product knowledge.
- Upsold warranties and purchase add-ons which helped the store to reach its sales goal.
Cashier Customer Service
Mario's Famous Pizza
Elizabeth, NJ
02.2017 - Current
- Ensured continuous provision of service excellence and customer satisfaction.
- Processed customer transactions, including quotes and returns.
- Engaged with customers in a sincere and friendly manner.
- Listened to, understood and clarified guest concerns and issues.
- Assisted in cashiering procedures during busy hours.
- Managed event contracts, including estimates, event profiles and post-event summaries.
- Trained incoming staff regarding restaurant's practices, culture and procedures.
- Ensured customer satisfaction by responding quickly to orders and entertainment requests.
- Prepared for large parties and reservations, anticipating planning and staffing needs.
- Resolved guest complaints quickly and efficiently.
Education
Bachelor Of Business Administration - Finance
Montclair State University
Montclair, NJ2021
Skills
- Background in sales
- Cash handling
- Inventory
- Store opening and closing
- Team development
- Communication skills
- Point of sale knowledge
- Fluent in Spanish and English
- POS systems knowledge
Timeline
Jewelry Sales Associate
Kay Jewelers Inc.
11.2018 - Current
Cashier Customer Service
Mario's Famous Pizza
02.2017 - Current
Bachelor Of Business Administration - Finance
Montclair State University