Jailene Cruz Rodriguez
ELLENVILLE,NY
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Moses Solutions - Amazon
New Windsor, NY
01.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Created and submitted delivery and DOT logs.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Planned delivery routes and most efficient methods of distribution.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Refilled truck after completing deliveries to return in ready-to-use condition.
Preloader
UPS
Ferndale, NY
07.2020 - 01.2021
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Installed protective devices to prevent shifting or damage to items being transferred.
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
- Secured products on delivery trucks by performing [Type] and [Type] tie-down methods.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Strapped items down over protective padding to secure throughout transportation.
- Managed warehouse operations and verified proper shipment procedures.
Quality Control Inspector
Amscan
Chester , NY
08.2017 - 07.2020
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
Education
No Degree - Business Administration And Management
Pontifical Catholic University of Puerto Rico
Ponce, PRNo Degree - Human Resources Management
Southern New Hampshire University
Hooksett, NHSkills
- Time Management
- Attention to Detail
- Verbal and Written Communication
- Dependability and Honesty
- GPS Navigation
- Forklift Operation
- Loading and Unloading
- Heavy Lifting
- Traffic Laws and Regulations
- Ability to Lift 50 Pounds
- Data Entry and Maintenance
- Interpretation and Translation Services
- Customer Account Management
- Calm and Professional Under Pressure
- Order and Refund Processing
- Customer Service and Assistance
- Microsoft Exchange
- Microsoft PowerPoint
- Dispatching Workers
- Document and Records Management
Timeline
Delivery Driver
Moses Solutions - Amazon
01.2021 - Current
Preloader
UPS
07.2020 - 01.2021
Quality Control Inspector
Amscan
08.2017 - 07.2020
No Degree - Business Administration And Management
Pontifical Catholic University of Puerto Rico
No Degree - Human Resources Management
Southern New Hampshire University
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