Jailene Duff
Jacksonville,NC
Summary
Accomplished professional with a solid track record in customer service and retail management at Marine Corps Exchange. Demonstrated ability in social media strategy and content creation, leading to significant audience engagement through focused marketing efforts. Expertise in marketing analytics to boost performance and ensure brand consistency, contributing to overall customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier/ Sales Associate
Marine Corps Exchange
Camp Lejeune, USA
05.2022 - Current
- Perform RIMA (Retail Inventory Management Application) duties on 60+ products, ensuring accurate product tracking and restocking schedules
- Provided exceptional customer service by assisting customers with product location and answering queries regarding product availability
- Manage a cash drawer of $500, processing 100+ daily credit and debit transactions while maintaining accurate records of all transactions
- Collaborate with team members to achieve store goals and ensure seamless shopping experience and increase sales
Social Media Consultant
Match and Market Program
Greenville, USA
04.2025 - 06.2025
- Developed and implemented a comprehensive social media strategy across two digital platforms, maintaining brand consistency and increasing audience engagement
- Created and executed a targeted online marketing plan combining organic content and paid advertisements to reach key demographics
- Designed and scheduled multimedia content—including graphics, videos, and written posts—to promote services and events
- Analyzed campaign performance using platform analytics; adjusted strategy based on audience interaction and engagement metrics
- Researched social media trends to optimize content and boost platform visibility
Education
Bachelor of Science - Business Administration, Marketing
East Carolina University College of Business
Greenville, NC12.2026
Transfer Credits -
Coastal Carolina Community College
Jacksonville, NC05.2023
Skills
- Social media strategy
- Content creation
- Marketing analytics
- Trend research
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Customer service
- Communication
- Retail operations
Timeline
Social Media Consultant
Match and Market Program
04.2025 - 06.2025
Cashier/ Sales Associate
Marine Corps Exchange
05.2022 - Current
Bachelor of Science - Business Administration, Marketing
East Carolina University College of Business
Transfer Credits -
Coastal Carolina Community College
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