Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jailene Nunez

Homestead

Summary

Professional administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency. Brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front Desk Coordinator

Deering Dental
01.2015 - Current
  • Reviewed VIP reservations and updated computer systems to control suites and ensure special reservations were properly handled.
  • Worked closely with guests and coworkers to resolve problems with reservations and service.
  • Performed front desk supervisor duties, including cash management, accepting vouchers and recording credit card transactions.
  • Remained calm and alert during emergencies and high-volume days to resolve changes and credit card issues.
  • Responded to guest complaints by researching to develop most effective solutions and negotiate results.
  • Increased guest satisfaction ratings through prompt and quality service.
  • Maintained organized and clean front desk area to promote professional working standards and environment.
  • Supported guests and provided assistance with problems.
  • Communicated effectively both verbally and in writing to provide clear direction to staff.

Front Desk Receptionist

Ivette Guillermo DMD
02.2013 - 01.2015
  • Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
  • Cleaned and organized lobby and reception areas to maximize guest comfort.
  • Monitored company emails, replied to customers and forwarded messages to appropriate parties.
  • Established and maintained good communications and teamwork with fellow associates and other departments.

Education

Associate of Arts - Pre-Nursing

Miami Dade College
Miami, FL
05.2016

Associate Degree in Nursing - Nursing

Florida Vocational Institute
Miami, FL
08-2025

Skills

  • Revenue management
  • Staff supervision
  • Customer service
  • Front desk management
  • Manage files
  • Prioritization
  • Analytical thinking
  • Guest relations
  • Maintain security
  • Creative thinking
  • Motivation

Certification

BLS CPR Certified

Languages

English, Bilingual or Proficient (C2)
Spanish, Bilingual or Proficient (C2)

Timeline

Front Desk Coordinator

Deering Dental
01.2015 - Current

Front Desk Receptionist

Ivette Guillermo DMD
02.2013 - 01.2015

Associate of Arts - Pre-Nursing

Miami Dade College

Associate Degree in Nursing - Nursing

Florida Vocational Institute

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