Summary
Overview
Work History
Education
Skills
Timeline
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Kenia Prado

984 SE 1 PL Healiah

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my problem-solving skills and technical support expertise at Executive Motel to improve guest satisfaction significantly. My background in front desk coordination and network specialization at Banco Popular De Ahorro showcases a unique blend of hospitality and IT prowess, driving efficiency and confidentiality in fast-paced environments.

Overview

2024
2024
years of professional experience

Work History

Front Desk Coordinator

Executive Motel
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.

Wharehouse Production

Staffing Agency
06.2019 - 04.2023
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Reduced product damages with proper handling techniques and training for warehouse staff.
  • Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.

Line Líder Production

Smitfield Foods
02.2018 - 01.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Especialista En Redes Informáticas

Banco Popular De Ahorro
06.2013 - 03.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

5 Años - Informática

Universidad En Ciencias Informáticas
La Habana, Cuba
06.2013

Skills

  • Administrative support
  • End-of-day reporting
  • Administrative skills
  • Problem-solving skills
  • Visitor check-in skills
  • Listening skills
  • Phone call direction
  • Record preparation
  • Guest relations
  • Maintaining cleanliness
  • Guest services
  • Hospitality services
  • Technical support
  • Security procedures
  • Cash handling
  • Revenue management
  • Customer service management
  • Data entry
  • Staff management
  • Inventory
  • Records maintenance
  • Log updating
  • Confidentiality
  • Greeting visitors
  • Guest check-in and check-out
  • Office management
  • Front office support
  • Front desk management
  • Sales expertise
  • Room assignments
  • Reservations
  • Customer service

Timeline

Wharehouse Production

Staffing Agency
06.2019 - 04.2023

Line Líder Production

Smitfield Foods
02.2018 - 01.2020

Especialista En Redes Informáticas

Banco Popular De Ahorro
06.2013 - 03.2017

Front Desk Coordinator

Executive Motel

5 Años - Informática

Universidad En Ciencias Informáticas

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Kenia Prado