Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jailene Rivera

Summary

Aspiring Data Engineer with a strong passion for large-scale data infrastructure and a keen interest in the development of generative AI systems. Eager to contribute to building and optimizing data pipelines that support cutting edge image and video synthesis models. Although new to the field professionally, I bring a strong foundation in problem-solving, and system design, coupled with a deep curiosity about machine learning. Committed to learning rapidly, collaborating cross-functionally, and delivering high-quality scalable solutions that support model training, and compliance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Advising and Enrollment Specialist

Liberty University
05.2022 - Current
  • Assisted with applications and financial aid form preparations.
  • Managed sensitive information with a high degree of confidentiality and compliance with regulations.
  • Facilitated enrollment processes efficiently, resulting in a streamlined experience for clients.
  • Collaborated with team members to deliver tailored solutions, fostering a culture of teamwork.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Handled confidential information with discretion while adhering to FERPA guidelines.

Mortgage Counselor

Citizens Bank
03.2017 - 04.2022
  • Built strong relationships with clients through effective communication and problem-solving, enhancing client satisfaction.
  • Optimized customer engagement during detailed mortgage transactions, ensuring effective resolutions.
  • Developed training materials for new counselors to improve onboarding efficiency and knowledge retention.
  • Lowered foreclosure rates by 35% in two years with proactive strategies and tailored negotiations.
  • Conducted training sessions on mortgage processes to enhance team competency and service delivery.
  • Participated in performance management activities to assess team performance and identify areas for improvement.
  • Identified potential areas of improvement in existing processes related to help desk operations.
  • Ensured compliance with company standards regarding computer usage and security policies.

Auto Finance Specialist

Leading Edge Recovery Solutions
08.2015 - 12.2016
  • Built and nurtured strong relationships with clients by leveraging effective communication skills to resolve issues and ensure their satisfaction.
  • Maintained and organized comprehensive financial records with a keen attention to detail, ensuring compliance with all regulations.
  • Achieved a 90% approval rate within 12 months by delivering personalized financial advice and support, enhancing client trust, and satisfaction.
  • Decreased delinquency rates by 30% in one year through targeted client engagement strategies.
  • Advised corporate clients on risk management strategies and best practices to prevent future incidents of fraud or misconduct.
  • Monitored performance and quality control plans to identify improvements in data systems.

Education

Bachelor of Science - Law and Policy

Liberty University
10-2024

Associate of Arts - Paralegal Studies

Liberty University
10-2024

Skills

  • Understanding of intellectual property, and licensing compliance
  • Cross-functional communication between legal, technical, and research terms
  • Knowledge of data privacy
  • AI Infrastructure and Operations
  • Fundamentals of Machine Learning and Artificial Intelligence
  • Real-time analytics
  • Data quality assurance
  • Risk analysis
  • Teamwork and collaboration
  • Time management
  • Multitasking Abilities
  • Adaptability and flexibility

Certification


  • Compliance and Risk Management, HR Certification Institute
  • Fundamentals of Machine Learning and Artificial Intelligence, Amazon Web Services
  • Generative Al: Prompt Engineering, IBM
  • Al Infrastructure and Operations Fundamentals, NVIDIA
  • Corporate and Commercial Law I: Contracts and Employment Law, University of Illinois Urbana-Champaign
  • Corporate and Commercial Law II: Business Forms, Financing, and Governmental Regulation, University of Illinois Urbana-Champaign
  • Data Analysis with Spreadsheets and SQL, Meta
  • Bookkeeping Basics, Intuit
  • The Payroll Professional, Automatic Data Processing, Inc.


Timeline

Advising and Enrollment Specialist

Liberty University
05.2022 - Current

Mortgage Counselor

Citizens Bank
03.2017 - 04.2022

Auto Finance Specialist

Leading Edge Recovery Solutions
08.2015 - 12.2016

Bachelor of Science - Law and Policy

Liberty University

Associate of Arts - Paralegal Studies

Liberty University