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Abagail Pedersen
Enrollment & Advising Support Manager
Chesapeake,VA
Summary
Results-oriented support manager with five years of experience in data management and system implementation. Demonstrates a history of successfully rendering improvements across multiple teams to drive business growth. Skilled at leading change by example and developing creative strategies to manage a high-volume support operation.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Enrollment and Advising Support Manager
Regent University
8 2022 - Current
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Communicated with vendors to maximize system integration and team knowledge.
- Automated processes across CRM systems to increase production and efficiency.
- Conceptualized, implemented and launched reports to analyze employee knowledge, growth and production.
- Evaluate and interpret data to influence operation decisions and increase productivity.
Production Manager
Regent University
02.2022 - 08.2022
- Managed initiatives to drive and improve gains in production quality, flow, and output.
- Standardized production procedures and quality assurance guidelines across multiple teams.
- Reviewed work for quality and compliance of higher education standards and process specifications.
- Streamlined production schedules and collaborated with employees to communicate objectives and goals.
Enrollment Support Specialist
Regent University
12.2019 - 01.2022
- Fulfill processing objectives through daily consideration of work load and task allocation among team members.
- Recognize, report and troubleshoot issues that hinder enrollment processes.
- Download, extract and upload items to applications with accuracy and efficiency.
- Compile a weekly report to summarize accomplishments, projects, and issues encountered.
Admissions Counselor
Regent University
08.2018 - 11.2019
- Called potential students to provide information regarding their interest in Regent University and the program offered.
- Scheduled calls with applicants to discuss items needed and next steps within the application process.
- Applied potential students and maintained communication to ensure enrollment with Regent University.
- Worked part time as a financial aid advisor by counseling students on their financial aid options, itemized bills, and financial aid verification.
Education
Bachelor of Arts - Animation
Regent University
Virginia Beach, VA 09.2015 - 05.2017
Graduate Certificate - Leadership Studies
Regent University
Virginia Beach 08.2022 - 08.2023
MAOL - Data Analysis
Regent University
Virginia Beach, VA 10.2023 - Current
Skills
Staff Management
Business Development
Strategic Planning
Policies and Procedures
Project Management
Data Migration
Data Formatting
Business Needs Analysis
Staff Training
Software
Expert in Recruit
Proficient in Five9
Expert in Microsoft Suites
Proficient in Appxtender
Proficient in PowerBI
Proficient in Power Automate
Proficient in Advise
Proficient in Google Analytics
Timeline
MAOL - Data Analysis
Regent University
10.2023 - Current
Graduate Certificate - Leadership Studies
Regent University
08.2022 - 08.2023
Production Manager
Regent University
02.2022 - 08.2022
Enrollment Support Specialist
Regent University
12.2019 - 01.2022
Admissions Counselor
Regent University
08.2018 - 11.2019
Bachelor of Arts - Animation
Regent University
09.2015 - 05.2017
Enrollment and Advising Support Manager
Regent University
8 2022 - Current
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