JAILIN DAMON
Athens,AL
Summary
Skilled Service Host with background in various hospitality environments. Possess strong customer service skills and ability to effectively manage high-volume workloads. Known for maintaining a positive and welcoming atmosphere, ensuring customer comfort and satisfaction. Impactful contributions include streamlining processes and implementing creative strategies to enhance guest experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Host TA
Walmart
Madison, AL
03.2024 - Current
- Trained new employees on proper Money Center procedures and processes.
- Resolved customer complaints in a timely manner.
- Operated Point-of-Sale terminals efficiently while minimizing errors.
- Performed daily balancing of cash drawer and money center operations.
- Ensured compliance with company policies and procedures at all times.
- Processed deposits, withdrawals, bill payments, and transfers, for customers.
- Provided excellent customer service to ensure satisfaction.
Marketing Assistant
CherishingFlo Media
Madison, AL
01.2019 - 08.2024
- Crafting visual assets and content tailored to distinct brand identities
- Foster positive interactions with customers on behalf of clients, employing kindness and respect to pique their interest in the product
- Provide clients with timely updates on their progress, actively explore innovative communication techniques to enhance our interaction, and ensure seamless alignment between our efforts
- Facilitate the onboarding process for new employees, equipping them with the skills to effectively and professionally engage with clients
- Assuming designated responsibilities within the business during periods of unavailability among team members to ensure continuous and seamless operations
Personal Assistant
Mango's Caribbean Restaurant
Huntsville, AL
01.2019 - 12.2019
- Efficiently manage tasks, schedules, and priorities; maintain orderly systems for information and resources
- Assist with document preparation, filing, and general office tasks and handle phone calls, emails, and correspondence
- Organized and maintained filing systems for documents and records.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Archived confidential material using established procedures.
Education
AAS -
Calhoun Community College
Huntsville, AL07.2024
Skills
- Certified in Microsoft Word
- Certified in Powerpoint Word
- Customer Service
- Verbal communication
- Organization
- Punctual
- Teamwork
- Leadership
- Conflict Resolution
- Time management
- Adaptability
- Creativity
- Collaboration
- Phone Etiquette
Certification
- Microsoft Certified
Timeline
Service Host TA
Walmart
03.2024 - Current
Marketing Assistant
CherishingFlo Media
01.2019 - 08.2024
Personal Assistant
Mango's Caribbean Restaurant
01.2019 - 12.2019
AAS -
Calhoun Community College