Jailine Martinez

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Helped customers locate products and checked store system for merchandise at other sites.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Provided customers with extended solutions for problems

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Performed onboarding for new employees hired.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Opened-closed store as needed.
• Maintained professional by staying calm when addressing unhappy or angry customers.
• Provided Excellent customer Service.
• In charge of any returns or exchanges
• Worked on floor or register most times selling

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.