Jailine Morillo
Allentown,PA
Summary
Results-driven Human Capital and Account Management professional with 10+ years of experience in PEO sales, workforce solutions, client relationship management, and team leadership. Proven ability to build and expand client accounts, guide organizations through HR and underwriting processes, and drive revenue growth while enhancing employee engagement and operational efficiency. Recognized for exceeding quota, developing high-performing teams, and delivering consultative workforce solutions. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
Work History
PEO INSIDE SALES REP
Paychex
Allentown, PA
07.2024 - Current
- Partner with existing Paychex clients to expand PEO services and workforce solutions within the current client base.
- Transitioned into Inside-the-Base PEO sales model, driving internal account growth and retention.
- Guide clients through underwriting, proposal development, and onboarding processes in collaboration with internal HR, benefits, and compliance teams.
- Develop strategic opportunities within assigned accounts to increase long-term client value.
- Built new Outside-the-Base PEO selling strategies as part of Project Arnold initiative.
SERVER/TRAINER
Love’s Restaurant & Lounge
Allentown, PA
04.2024 - 05.2025
- Greeted guests upon arrival, creating a welcoming environment.
- Delivered high-quality service during peak hours, ensuring positive dining experiences.
- Maintained energetic demeanor, fostering inviting atmosphere that encouraged repeat business.
- Trained new employees on restaurant protocols and customer service standards, enhancing their readiness for service.
- Collaborated with kitchen staff for timely food and beverage delivery.
- Developed seating rotation charts to ensure equitable table distribution and optimize server workload.
DIGITAL SALES MANAGER
ADP
Allentown, PA
08.2022 - 07.2024
- Managed full sales cycle from prospecting to close, consistently achieving 100% of quota in Year 1 and Year 2.
- Accelerated digital workforce and payroll solutions sales within assigned territory by identifying client needs and tailoring offerings.
- Advised business owners on workforce optimization, compliance, and HR technology solutions to enhance operational effectiveness.
- Facilitated seamless client onboarding by collaborating cross-functionally with implementation, service, and HR teams.
- Leveraged Salesforce to manage pipeline, forecasting, and client communications.
SERVER
Sports & Social
Allentown
03.2023 - 04.2024
- Greeted guests upon arrival to create a welcoming atmosphere.
- Provided high-quality service during peak hours, enhancing guest experiences.
- Collaborated with kitchen staff to ensure timely food and beverage delivery for enhanced guest satisfaction.
- Organized seating rotation charts to ensure balanced table distribution for servers.
- Trained new staff on restaurant protocols and customer service standards to improve service consistency.
- Maintained positive attitude to create an energetic and inviting environment for guests.
GENERAL MANAGER
Foot Locker
Lancaster, PA
06.2014 - 08.2022
- Led and developed high-performing retail teams, consistently exceeding sales targets by 15%.
- Oversaw recruiting, onboarding, and training of staff, mentoring future leaders within the organization.
- Analyzed sales data and operational metrics to drive profitability and optimize workforce scheduling.
- Fostered a culture of accountability, employee engagement, and customer service excellence.
- Developed training programs to improve staff performance and product knowledge company wide.
- Reduced shrink and improved inventory accuracy, earning district recognition for audit excellence.
Education
Some College (No Degree) -
Rutgers University
New Brunswick, New Jersey, NJSkills
- Pipeline forecasting
- Data analysis
- Workforce solutions
- Microsoft Office proficiency
- Bilingual communication
- Account management
- Client retention strategies
- Human capital management
- PEO solutions expertise
- Employee benefits administration
- Workforce strategy development
- Recruiting and talent development
- Relationship building
- Salesforce proficiency
- CRM management
- Cross-functional collaboration
- Sales process optimization
- Team leadership and training
- Inventory and operational control
Languages
- Spanish
- English, Native
- Spanish, Highly proficient
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
• Footlocker Manager of the Year (2020)
Timeline
PEO INSIDE SALES REP
Paychex
07.2024 - Current
SERVER/TRAINER
Love’s Restaurant & Lounge
04.2024 - 05.2025
SERVER
Sports & Social
03.2023 - 04.2024
DIGITAL SALES MANAGER
ADP
08.2022 - 07.2024
GENERAL MANAGER
Foot Locker
06.2014 - 08.2022
Some College (No Degree) -
Rutgers University