Jailyn Atchison
Hampton,GA
Summary
Dynamic professional with two years of experience in hospitality and customer service, consistently delivering exceptional guest experiences and operational excellence. Expertise in communication and interpersonal skills ensures effective collaboration with team members and a welcoming client environment—proven ability to manage multiple tasks efficiently while maintaining high standards of service. A strong foundation in leadership has been demonstrated through the successful training of staff to uphold quality standards. Eager to leverage diverse skills and a proactive approach in an administrative assistant role to support organizational goals and enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Wellness Coordinator
The Joint Chiropractic
Atlanta, Georgia
11.2024 - 01.2025
- Collected and tracked information about participation and outcomes of individual programs.
- Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
- Assist chiropractors with daily operations, maintain an organized workspace, and ensure a seamless patient flow
- Manage patient records, schedule appointments, process payments, and ensure compliance with clinic and HIPAA policies
- Educate patients on wellness plans, explain benefits, and drive membership conversions while maintaining strong patient relationships
- Greet patients, answer inquiries, and ensure a welcoming and professional clinic environment
Server
Topgolf Midtown
Atlanta, Georgia
07.2022 - 02.2024
- Handled customer complaints and concerns in a professional and timely manner
- Memorized orders and accurately delivered them to customers in a timely manner
- Developed strong relationships with customers by providing excellent customer service, resulting in an increase in repeat business
- Demonstrated knowledge of restaurant menu items and ingredients, resulting in an increase in sales of specialty items
- Balanced cash drawers accurately and consistently, resulting in increased accuracy of financial records
- Trained new on-boarding members to meet and exceed the goals and standards expected
- Became familiar with back-of-house duties in order to provide more assistance, which led to increased productivity and guest satisfaction
Receptionist
European Wax Center
Atlanta, Georgia
02.2022 - 05.2022
- Filed and maintained records and documents, ensuring their accuracy and confidentiality
- Managed multiple phone lines and answered incoming calls in a timely and efficient manner
- Acted as a first point of contact for all visitors and guests
- Effectively scheduled appointments amongst all employees
- Ordered office supplies, managing and replenishing stock levels
- Handled cash, credit card, and check payments
- Educated guests on all promotions and products, which led to increased sales
- Completed open and closing duties for the entire establishment which included a daily summary of sales, appointments, and productivity in general, restocking, cleaning, counting drawers, dividing tips for waxers, and locking up and setting the alarm for the following day
Server
Harold's Bar & Grill
Atlanta, Georgia
03.2021 - 09.2021
- Handled customer complaints and concerns in a professional and timely manner
- Memorized orders and accurately delivered them to customers in a timely manner
- Developed strong relationships with customers by providing excellent customer service, resulting in an increase in repeat business
- Demonstrated knowledge of restaurant menu items and ingredients, resulting in an increase in sales of specialty items
- Balanced cash drawers accurately and consistently, resulting in increased accuracy of financial records
- Trained new on-boarding members to meet and exceed the goals and standards expected
- Became familiar with back-of-house duties in order to provide more assistance, which led to increased productivity and guest satisfaction
Event host
Argus
09.2018 - 03.2019
- Helped create a pleasant atmosphere for attendees
- Acted as a personal guide for areas/rooms of the event
- Worked conferences, games, and concerts
- Greeted and escorted guests
- Provided security services for behind the scenes of events
Education
High school -
Lithia Springs High school
Skills
- Time management
- Ability to Multitask
- Communication
- Problem-solving
- Critical Thinking
- Strong organizational skills
- Guest engagement
- Customer/Client relations
- Appointment scheduling
- Point of sale operation
Leadership Experience
Successfully led individuals through training and becoming the standards of said companies, while also maintaining the standard for myself.
Timeline
Wellness Coordinator
The Joint Chiropractic
11.2024 - 01.2025
Server
Topgolf Midtown
07.2022 - 02.2024
Receptionist
European Wax Center
02.2022 - 05.2022
Server
Harold's Bar & Grill
03.2021 - 09.2021
Event host
Argus
09.2018 - 03.2019
High school -
Lithia Springs High school