Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JAILYN REID

Bowie,MD

Summary

Hard working and passionate job seeker with 6 years of management experience and over 8 years of customer service expertise in face-paced settings. Highly organized and dependable candidate successful at managing multiple tasks with a positive attitude. Willingness to take on added responsibilities to meet goals. Currently seeking a new opportunity to gain new skills while utilizing my current skills and expertise

Overview

8
8
years of professional experience

Work History

Delivery Station Associate

Amazon
11.2023 - Current
  • Enhanced team productivity by assisting one another with package sortation and placement
  • Received and unloaded packages from trucks, and labeled them for proper destinations
  • Quickly and efficiently scan and sort packages into designated areas
  • Completing maximum number of packages required each shift to successfully set up the following shifts for success

Cashier

BJ's Wholesale
04.2023 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Promoted store promotions and the sell of BJ's Wholesale Club memberships and credit cards to increase overall sales revenue.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Front-End Coordinator

Wegmans
05.2021 - 03.2023
  • Conduct training sessions for new front-end staff and cashiers to ensure they are able successfully perform duties on their own
  • Engaged customers by offering to help find needed merchandise.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Ensuring front end team members are staying on track by assigning tasks, controlling shift schedule, and making appropriate adjustments as needed to maintain a smooth shift
  • Keeping shrink minimized by ensuring shop backs are done on a regular and timely basis
  • Properly disposing damages to the designated departments
  • Assisting accountants with money pick ups.
  • Increased overall efficiency by delegating tasks according to individual strengths and abilities.
  • Implemented new policies and procedures for improved front-end operations, resulting in better customer experiences.
  • Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
  • Developed strong relationships with repeat customers, ensuring their needs were met and issues were resolved consistently to encourage loyalty.

Server/Bartender

Silver Diner
07.2020 - 07.2021
  • Greeted each guest with a smile and made them feel welcomed to the restaurant
  • Assisted guests with order selection, recommended menu items and provided prompt and accurate service
  • Frequently followed up with guests to provide attentive service and promptly fulfilled requests for additional items
  • Coordinated with kitchen staff to provide timely and accurate preparation of guest orders
  • Assisted other servers during peak periods to ensure excellent service to all guests
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Prepared drink orders for guests, ensuring that they were of legal age to consume alcohol
  • Kept restaurant and bar area stocked and neat
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Cook, Cashier, Shift Manager

Noodles & Company
06.2016 - 04.2021
  • Excelled in all areas of the restaurant including opening and closing, quality control, money and inventory management, food preparation and customer service
  • Advanced to entry-level management in 2017
  • Managed personnel including interviewing, hiring, training, scheduling, coaching and preparing performance reviews for employees
  • Maintained sanitation, health and safety standards in the kitchen and food preparation area
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, allowing a positive workplace.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Adhered to company policies, standards and compliance requirements for the operation, cleanliness and management of the restaurant
  • Performed financial activities such as cash handling, counting registers and store safe, preparing bank deposits preparation, conducting bank drop offs.

Education

No Degree - CRIMINAL JUSTICE

WINSTON SALEM STATE UNIVERSITY
WINSTON SALEM, NC
05.2020

No Degree - Criminal Justice

PRINCE GEORGE'S COMMUNITY COLLEGE
LARGO, MD
05.2018

High School Diploma -

CHARLES HERBERT FLOWERS HIGH SCHOOL
SPRINGDALE, MD
06.2015

Skills

  • Management
  • Customer Service
  • Effective Communication
  • Attention to detail
  • Working in a team environment
  • Cash Handling
  • Product Knowledge
  • Complaint Resolution
  • Punctual and Reliable
  • Tech-Savvy

References

References Available Upon Request

Timeline

Delivery Station Associate

Amazon
11.2023 - Current

Cashier

BJ's Wholesale
04.2023 - 06.2023

Front-End Coordinator

Wegmans
05.2021 - 03.2023

Server/Bartender

Silver Diner
07.2020 - 07.2021

Cook, Cashier, Shift Manager

Noodles & Company
06.2016 - 04.2021

No Degree - CRIMINAL JUSTICE

WINSTON SALEM STATE UNIVERSITY

No Degree - Criminal Justice

PRINCE GEORGE'S COMMUNITY COLLEGE

High School Diploma -

CHARLES HERBERT FLOWERS HIGH SCHOOL

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