Jailyn Rodriguez
Corpus Christi
Summary
A motivated and customer-focused Bank Teller with experience in providing efficient customer service. Skilled in assisting customers with a variety of transactions efficiently, building and maintaining customer relationships.
Overview
4
4
years of professional experience
Work History
Teller
Frost Bank
05.2023 - Current
- Utilize impeccable organizational skills and attention to detail to accurately calculate customer's transactions.
- Commercial and Vault Teller
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Demonstrate frost core values and philosophy daily.
- Established trust with customers by maintaining confidentiality and protecting sensitive financial information.
- Resolved customers issues promptly, fostering positive relationships between the bank and its clients.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts and customer needs and requests.
Safety Coordinator
CCO Manufacturing (HEB)
09.2022 - 05.2023
- Developed and Presented all Safety Meetings.
- Trainer and coordinator for sanitation department.
- Quality assurance
Specialist
HEB
10.2020 - 09.2022
- Provided prompt customer support with a professional, friendly, and patient attitude.
- Trained new hires on company specific policies, procedures, and compliance guidelines.
- Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.
- Politely addressed any customer complaints.
- Proactively memorized company products and services.
- Utilize knowledge of products to make tailored recommendations based on customers needs and preferences.
- Troubleshoot technical issues with customers step by step to ensure first call resolution metrics were exceeded every month.
Skills
- Verbal and written communication
- Transactions and cash handling
- Point of sale systems
- Customer service
- Relationship building
- Leadership
- Conflict and complaint resolution
- Team player
Timeline
Teller
Frost Bank
05.2023 - Current
Safety Coordinator
CCO Manufacturing (HEB)
09.2022 - 05.2023
Specialist
HEB
10.2020 - 09.2022