Jailynn Chandler-Bentley
Alexandria,VA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. While my professional background may be limited, I compensate with distinctive confidence, reliability, excellent communication and leadership skills. Moreover, I possess the essential capability to thrive in challenging and stressful environments.
Overview
5
5
years of professional experience
Work History
Team Member
NOVA Parks And Recreation
2019.06 - 2021.08
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Shift Lead Manager
Get Air Trampoline Park
2022.04 - Current
- Improved team productivity by implementing efficient scheduling and task delegation.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization's success.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
Education
High School Diploma -
Annandale High School
Annandale, VA06.2023
Skills
- Operations Management
- Rules Enforcement
- Employee Training
- Workplace Safety
- Sales Strategies
- Quality Assurance
- Staff Development
- Decision-Making
- Cash Handling
- Incidents management
Timeline
Shift Lead Manager
Get Air Trampoline Park
2022.04 - Current
Team Member
NOVA Parks And Recreation
2019.06 - 2021.08
High School Diploma -
Annandale High School
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