Jailynn J. Davis
Houston
Summary
Detail-oriented Healthcare Administration professional with experience supporting hospital operations, patient services, and administrative workflows in healthcare environments. Skilled in medical documentation, patient coordination, and maintaining strict HIPAA compliance. Experienced in working with physicians, clinical teams, and healthcare staff to ensure efficient operations and excellent patient service. Seeking an opportunity to contribute to healthcare operations while continuing to grow in healthcare administration and hospital management.
Overview
2
2
years of professional experience
Work History
Concierge/Administrative Assistant
Laurel Glen at Sugarland
03.2026 - Current
- Coordinated patient care by assisting with referrals, provider appointments, and access to healthcare resources and programs.
- Managed inbound and outbound calls with patients, providers, and care teams to support continuity of care.
- Assisted with patient screenings, intake, and care coordination tasks while escalating concerns to clinical staff as needed.
- Collaborated with nurses, physicians, and healthcare professionals to support patients throughout the continuum of care.
- Maintained accurate and confidential patient documentation within EHR systems while ensuring HIPAA compliance.
- Demonstrated strong communication and patient service skills to deliver compassionate, high-quality support.
Concierge / Administrative Assistant
Clearwater Senior Living at the Heights
Houston, TX
05.2024 - 03.2026
- Coordinated care support services for residents by facilitating communication between patients, families, providers, nursing staff, and interdisciplinary healthcare teams.
- Managed high-volume inbound and outbound calls while addressing patient inquiries, scheduling needs, provider requests, referrals, and follow-up communications in a timely and professional manner.
- Assisted with care coordination activities by ensuring accurate routing of medical documentation, provider communications, and patient-related information across the continuum of care.
- Collaborated with clinical teams, external healthcare providers, and vendors to support operational efficiency, continuity of care, and patient-centered service delivery.
- Demonstrated strong knowledge of HIPAA regulations and maintained strict confidentiality when handling protected health information and sensitive medical documentation.
- Supported non-clinical patient care processes by identifying and escalating concerns to appropriate nursing or clinical staff when necessary.
- Utilized EMR systems, multi-line phone systems, scanners, fax machines, and other healthcare office technologies to support daily care coordination operations.
Administrative Intern
River Oaks Hospital & Clinics
Houston, TX
05.2025 - 08.2025
- Coordinated patient care support by assisting with referrals, scheduling provider appointments, and connecting patients with appropriate hospital and outpatient resources.
- Managed inbound and outbound communication with patients, physicians, and healthcare staff to ensure timely follow-up and continuity of care.
- Assisted with patient intake, non-clinical screenings, and appointment coordination while maintaining accurate updates within electronic health record (EHR) systems.
- Supported clinical and administrative teams by completing care coordination tasks that facilitated efficient patient flow throughout the continuum of care.
- Maintained physician orders, referrals, and patient documentation with a strong focus on accuracy, completeness, and confidentiality.
- Collaborated with physicians, technicians, nurses, and healthcare professionals to support departmental operations and improve patient experience.
- Ensured compliance with HIPAA regulations, healthcare privacy standards, and organizational policies while handling sensitive patient information.
- Demonstrated strong verbal and written communication skills when interacting with patients, providers, and interdisciplinary healthcare teams.
- Applied knowledge of medical terminology, healthcare documentation procedures, and patient service best practices to deliver high-quality administrative support.
Education
Bachelor of Science - Healthcare Administration
Sam Houston State University
Huntsville, TX08-2025
Associate of Arts - Business
San Jacinto College
Houston, TX12-2022
Skills
- Healthcare Administration Support
- Patient Intake & Coordination
- Electronic Health Records (EHR) Systems
- Medical Documentation & Records Management
- HIPAA Compliance & Patient Confidentiality
- Administrative Operations
- Multi-line Phone Systems
- Appointment Scheduling
- Medical Terminology
- Microsoft Office & Windows Systems
- Professional Communication
- Front Desk & Patient Services
Accomplishments
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Managed inventory and office budgeting for supplies for busy office of 115 employees.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
Timeline
Concierge/Administrative Assistant
Laurel Glen at Sugarland
03.2026 - Current
Administrative Intern
River Oaks Hospital & Clinics
05.2025 - 08.2025
Concierge / Administrative Assistant
Clearwater Senior Living at the Heights
05.2024 - 03.2026
Associate of Arts - Business
San Jacinto College
Bachelor of Science - Healthcare Administration
Sam Houston State University