Overview
Work History
Education
Skills
Timeline
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Jailynn Mercedes

Towson,MD

Overview

4
4
years of professional experience

Work History

Senior Assistant Manager

CEC Entertainment
10.2023 - Current
  • Led a team of junior assistants, ensuring efficient task completion and professional development.
  • Mentored junior staff members to enhance their skills, promoting growth within the company.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.

Home Tutor

Self Employed
02.2021 - 05.2022
  • Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
  • Developed student confidence through positive reinforcement strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Assisted parents in developing effective learning strategies, resulting in improved academic performance for their children.
  • Provided homework assistance using specific curriculum and materials.
  • Worked one-on-one with 2 students in core subjects.

Education

Bachelor of Science - Family And Human Services

Towson University
Towson, MD
12-2025

Associate of Arts - Social Work

Harford Community College
Bel Air, MD
05-2023

Skills

  • Customer service
  • Team leadership
  • Staff scheduling
  • Patience and empathy
  • Adaptable personality
  • Conflict resolution

Timeline

Senior Assistant Manager

CEC Entertainment
10.2023 - Current

Home Tutor

Self Employed
02.2021 - 05.2022

Bachelor of Science - Family And Human Services

Towson University

Associate of Arts - Social Work

Harford Community College

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Jailynn Mercedes