Overview

Work History

Education

Skills

Timeline

Jailynn Mercedes

Towson,MD

Overview

4

4

years of professional experience

Work History

Senior Assistant Manager

CEC Entertainment

10.2023 - Current

Led a team of junior assistants, ensuring efficient task completion and professional development.
Mentored junior staff members to enhance their skills, promoting growth within the company.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.

Home Tutor

Self Employed

02.2021 - 05.2022

Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
Developed student confidence through positive reinforcement strategies.
Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Assisted parents in developing effective learning strategies, resulting in improved academic performance for their children.
Provided homework assistance using specific curriculum and materials.
Worked one-on-one with 2 students in core subjects.

Education

Bachelor of Science - Family And Human Services

Towson University

Towson, MD

12-2025

Associate of Arts - Social Work

Harford Community College

Bel Air, MD

05-2023

Skills

Customer service
Team leadership
Staff scheduling

Patience and empathy
Adaptable personality
Conflict resolution

Timeline

Senior Assistant Manager

CEC Entertainment

10.2023 - Current

Home Tutor

Self Employed

02.2021 - 05.2022

Bachelor of Science - Family And Human Services

Towson University

Associate of Arts - Social Work

Harford Community College