Jailynn Mercedes
Towson,MD
Overview
4
4
years of professional experience
Work History
Senior Assistant Manager
CEC Entertainment
10.2023 - Current
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Home Tutor
Self Employed
02.2021 - 05.2022
- Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
- Developed student confidence through positive reinforcement strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Assisted parents in developing effective learning strategies, resulting in improved academic performance for their children.
- Provided homework assistance using specific curriculum and materials.
- Worked one-on-one with 2 students in core subjects.
Education
Bachelor of Science - Family And Human Services
Towson University
Towson, MD12-2025
Associate of Arts - Social Work
Harford Community College
Bel Air, MD05-2023
Skills
- Customer service
- Team leadership
- Staff scheduling
- Patience and empathy
- Adaptable personality
- Conflict resolution
Timeline
Senior Assistant Manager
CEC Entertainment
10.2023 - Current
Home Tutor
Self Employed
02.2021 - 05.2022
Bachelor of Science - Family And Human Services
Towson University
Associate of Arts - Social Work
Harford Community College