Jaime Abbott
Baltimore,Maryland
Summary
Highly organized and results-driven professional with over 10 years of diverse experience across account management, insurance coordination, and customer service roles. Proven ability to manage complex processes, ensure compliance, and foster strong client relationships. Adept at handling client communications, auditing data, and resolving conflicts in a timely and efficient manner. Skilled in managing employee health benefits, developing streamlined procedures, and training teams to enhance performance. Articulate communicator with strong attention to detail and superior work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Coordinator
The Jacobs Company
Columbia, MD
07.2021 - 11.2024
- Supported clients by corresponding with carriers regarding insurance needs
- Managed the process for employee health benefits, including enrolling new hires, coverage changes, and terminating coverage while ensuring compliance with company and regulatory requirements
- Helped manage accounts by auditing client data, generating Certificates of Insurance, and various administrative tasks
- Created and edited client-facing communications, including email templates to ensure clarity and professionalism
- Liaised between colleagues and management to communicate concerns and offer resolution
- Developed and maintain strong relationships with clients, enhancing trust and ensuring retention
- Trained and mentored junior Account Coordinators, enhancing team performance and contributing to a cohesive work environment
- Implemented standardized procedures that streamline processing time
Bar Manager
In Like Flynn Tavern
Baltimore, MD
05.2015 - 06.2021
- Reconciled daily reports and audited for accuracy
- Oversaw daily operations, ensuring high standards of service, cleanliness, and customer satisfaction
- Managed deliveries to ensure inventory accuracy and monitor loss prevention
- Built rapport with guests to ensure enjoyable, memorable experiences
- Created innovative seasonal cocktail menus
- Marketed and advertised on social media and implemented concierge incentive program
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Manager
Walk The Dog LLC
Baltimore, MD
12.2013 - 01.2018
- Performed consults with potential new clients
- Approved, scheduled, and canceled dog walking and pet sitting services
- Managed changeover to and training for new online scheduling system
- Facilitated keys/alarm codes to ensure client’s confidence in our security measures
- Organized and updated contracts and policies while keeping clients aware of any changes
- Developed advertising and marketing guidelines
- Trained new employees, emphasizing the importance of timeliness and communication
Reimbursement Specialist
Maxim Healthcare Services
Columbia , Maryland
09.2010 - 12.2013
- Processed and submitted Medicaid billing and collections of home healthcare services
- Reviewed and corrected Medicaid billing discrepancies
- Worked with secondary insurance providers to ensure patients received the correct coverage while maintaining HIPAA privacy guidelines
- Audited nursing notes to determine authenticity and ensure proper guidelines were being followed
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Education
Associate of Arts -
Community College of Baltimore County
Catonsville, MD01.2021
HIGH SCHOOL DIPLOMA -
Old Mill High School
Millersville, MDSkills
- Account Management
- 60 WPM
- Microsoft Office Suite Applications
- Google Drive Applications
- Organizational Effectiveness
- Health Insurance
- Event Planning
- Conflict Resolution
- Verbal and Written Communication
- Customer Service Orientation
- Knowledge of Deaf Culture & AS
- HIPAA Compliance Training
- Knowledge of ADA
Languages
American Sign Language
Professional
Certification
- LIFE AND HEALTH INSURANCE LICENSE, Maryland, License Number 3002157033, 10/01/22
Timeline
Account Coordinator
The Jacobs Company
07.2021 - 11.2024
Bar Manager
In Like Flynn Tavern
05.2015 - 06.2021
Manager
Walk The Dog LLC
12.2013 - 01.2018
Reimbursement Specialist
Maxim Healthcare Services
09.2010 - 12.2013
Associate of Arts -
Community College of Baltimore County
HIGH SCHOOL DIPLOMA -
Old Mill High School
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